Customer Support

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the right procedures to maximize customer satisfaction.
• Build sustainable customer relationships and exceed expectations.
• Perform other duties assigned by management within the employment category and support the continual improvement of TDCX’s Quality Management System.

Customer Service Representative

• Contact courts to confirm case details, status, filing information, court dates, times, and locations.
• Verify information using approved court resources and document findings accurately.
• Identify discrepancies and escalate them appropriately.
• Update case-management systems with verified information.
• Prepare standardized motions and other documents using approved templates and case information.
• Follow firm requirements for formatting, naming, filing, and quality control.
• Follow up on pending motions and document status.
• Request discovery and records from courts, agencies, prosecutors, law enforcement, and other authorized sources.
• Follow up on outstanding requests.
• Download, organize, and upload discovery, videos, offense reports, PC affidavits, and other case documents.
• Verify that materials are complete and associated with the correct client and matter.
• Complete New Case Contract Verification according to established procedures.
• Locate and verify cause numbers and update case records.
• Assist with LOR/MTSC-related administrative tasks.
• Identify missing or inconsistent information and route issues to the appropriate Specialist Legal Assistant or supervisor.
• Provide task-based support to Specialist Legal Assistants across different attorneys, metros, and caseloads.
• Manage multiple assignments based on deadlines, priority, and operational needs.
• Maintain accurate and timely updates in firm systems.
• Communicate proactively when information is unavailable, a task cannot be completed, or additional action is required.
• Protect confidential client and case information and follow firm data-handling and security policies.

• Provide excellent support to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments until case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure high customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.

Customer Service Specialist

• Provide excellent support to customers via all relevant communication channels.
• Identify customer needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments for case closure according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services according to procedures to maximize customer satisfaction.
• Build sustainable customer relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System.

• Provide excellent support to customers through all relevant communication channels
• Identify customer needs and research existing issues to provide strategic solutions
• Clarify customer confusion and address customer needs
• Ensure first-contact resolution and effective follow-up with service partners and internal departments through case closure
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience
• Deliver services according to procedures to maximize customer satisfaction
• Build sustainable customer relationships and engage customers by going the extra mile
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System

• Provide excellent support experiences to customers via all relevant communication channels.
• Identify customers' needs and research existing issues to provide strategic solutions and clarify confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
• Deliver services using the right procedures to ensure the highest customer satisfaction.
• Build sustainable relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance and continual improvement of TDCX's Quality Management System.

• Provide excellent support to customers through all relevant communication channels.
• Identify customer needs, research existing issues, and provide strategic solutions while clarifying confusion.
• Ensure first-contact resolution and effective follow-up with service partners and internal departments to close cases according to service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to improve workflow and customer experience.
• Deliver services using the correct procedures to ensure high customer satisfaction.
• Build sustainable customer relationships and engage customers by going the extra mile.
• Perform other duties assigned by management within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

• Provide responsive and professional customer support through phone, email, SMS, and messaging channels
• Manage customer enquiries in a high-volume support environment while maintaining service quality and accuracy
• Take ownership of customer issues and ensure timely, accurate, and policy-compliant resolutions
• Follow established procedures and templates while tailoring responses to customer needs
• Communicate with customers with varying levels of English proficiency or familiarity with booking processes
• Adapt communication style and tone depending on customer type and situation
• Represent the business positively and ensure customers feel supported and informed
• Respond to complaints and sensitive matters with empathy, professionalism, and a solution-focused mindset
• Manage customer safety concerns and complex escalations with urgency, discretion, and detailed documentation
• Facilitate fair and objective dispute resolution between customers and service providers
• Identify performance concerns and escalate matters to appropriate internal stakeholders
• Identify root causes, assess risks, and determine appropriate resolutions
• Balance customer satisfaction with operational and business requirements
• Identify process gaps, inefficiencies, and operational risks and recommend improvements
• Assist with creating, documenting, and maintaining internal workflows and support procedures
• Maintain accurate records of customer interactions, complaints, resolutions, and follow-up actions
• Share customer insights and feedback with stakeholders for continuous improvement
• Assist with monthly reporting and operational analysis
• Maintain and update records, databases, and internal registers
• Support administrative functions and broader team initiatives
• Remain flexible and responsive to changing priorities and business needs

Customer Support Specialist – Zendesk

• Prepare and complete loan application information in GEM
• Submit applications through Apply Online
• Manage loan files from submission through settlement
• Follow up with clients for outstanding documents and information
• Provide friendly and proactive client updates throughout the loan process
• Liaise with lenders to keep applications progressing
• Review files for missing information or potential delays
• Maintain accurate notes, tasks, and status updates in JAM / Sales Trek
• Keep the broker updated on application progress
• Escalate complex lending scenarios or compliance matters when required

Loan Processor, Client Support Specialist

• Perform regular bank reconciliations across all three business entities
• Manage invoicing, accounts receivable, accounts payable, and statement reconciliations
• Process payroll accurately, efficiently, and on time
• Prepare and lodge Business Activity Statements (BAS) in compliance with Australian tax standards
• Manage inventory builds, cost of goods tracking, and inventory-related invoicing for manufacturing and wholesale operations
• Manage incoming emails and direct customer communications as the scope expands
• Provide general back-end administrative support across all three business entities
• Partner with the business owner to shape and expand administrative processes

Customer Support jobs in Philippines

Customer Service Representative

Customer Service Representative

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Customer Service Specialist

Customer Support Specialist – Zendesk

Loan Processor, Client Support Specialist

Bookkeeper, Admin Support Specialist