Customer Support

• Provide courteous and efficient assistance to customers by phone, email, and live chat.
• Handle inquiries, order-related questions, and concerns.
• Help customers place orders, modify existing quotes, and verify options, pricing, and shipping information.
• Investigate and resolve order discrepancies, file upload errors, damaged products or packages, payment issues, and delivery delays.
• Maintain a thorough understanding of products and services and help customers choose the right options.
• Assist customers with technical issues related to the online ordering platform.
• Ensure that interactions meet or exceed standards for quality, professionalism, and customer satisfaction.
• Gather feedback, suggestions, and complaints and share the information with the relevant teams.
• Maintain concise records of customer interactions, orders, and issues in Zendesk.

Customer Care Specialist, French-speaking

• Deliver customer support via chat and calls
• Assist customers with billing, how-to-use questions, technical issues, and bugs
• Respond to customer inquiries according to established service level agreements and precise procedures
• Explain platform features, policies, and expectations while providing context for quick solutions
• Escalate complex or high-priority issues to the appropriate internal team
• Conduct research when information is missing and proactively look for solutions

Customer Support Consultant, English C1

• Handle customer inquiries and support requests via email and WhatsApp
• Troubleshoot software issues and guide customers to solutions
• Document recurring issues and help build the internal knowledge base
• Join screen-sharing sessions with customers when hands-on support is needed
• Coordinate with the development team to escalate and resolve bugs or product issues
• Help new customers get started and feel comfortable with the product
• Support German-speaking property management companies using hausverwalter.ai

Customer Support jobs in Tunisia

Customer Care Specialist, French-speaking

Customer Support Consultant, English C1

Customer Support Specialist