Dispatcher

• Assign same day and urgent trips to third party transportation providers
• Organize and route trips based on schedule and location to ensure optimal fleet performance
• Assist transportation providers and drivers with issues related to trip performance
• Document and report provider no-shows or on-time-performance issues
• Inform transportation providers of new trips
• Establish and maintain effective communication with transportation providers
• Provide feedback to leadership and Fleet Management on transportation provider performance
• Monitor on-road service provision for quality and on-time performance
• Route and schedule next-day and future trips daily for the assigned region
• Route and schedule trips to use vehicle resources efficiently and effectively to meet demand
• Communicate and escalate issues with unscheduled trips as appropriate
• Perform other duties as assigned

• Organize and coordinate daily schedules based on call priority and technician ability
• Dispatch and debrief technicians
• Monitor the performance of service technicians
• Communicate with customers in a timely and effective manner
• Understand sales goals and help hold the team accountable
• Quickly adjust schedules as priorities change throughout the day

• Dispatch all service orders to field service personnel within fifteen minutes of order entry
• Control and oversee cases to ensure they are properly dispatched, completed, picked up, and processed according to policies and procedures
• Review, organize, and distribute cases using coverage-area knowledge and available on-duty phlebotomists
• Track all dispatched assignments and conduct case follow-up throughout the shift
• Ensure completion of all work assignments and provide assistance where needed
• Prepare daily work assignments for multiple phlebotomists
• Maintain communication throughout the shift, including tracking and rerouting when necessary
• Communicate with Area/Regional Phlebotomy Management, Logging Area, Stat Tracking, Customer Service, Call Center, Redraw Department, and Courier Services
• Accommodate facility special requests, prioritize urgent laboratory orders, expedite urgent cases, and conduct constant follow-up
• Provide detailed written documentation of issues and conduct mild investigations or troubleshooting when necessary
• Notify the Dispatch Manager immediately about difficult-to-control issues
• Pursue self-improvement needs and adapt to proposed changes
• Perform other duties as assigned and assist when attendance issues arise
• Support high-volume phone calls from facilities, phlebotomists, in-house personnel, and field employees

Dispatcher jobs in Texas

Dispatcher

Dispatcher

Lab Dispatcher