Engineer

• Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services
• Plan and execute deployments from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code
• Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab
• Partner with Engagement Managers and Project Managers to improve delivery consistency and refine delivery processes
• Serve as a trusted technical advisor, translating customer goals and constraints into implementation plans and next steps
• Interface with GitLab product and engineering teams to unblock customer outcomes and share customer feedback
• Mentor Associate and Intermediate Professional Services Engineers
• Manage and deliver multiple customer engagements as primary engineer or lead

Senior Professional Services Engineer

• Serve as the primary technical point of contact for enterprise customers from onboarding through ongoing engagements
• Guide onboarding and migration projects, including environment setup, private infrastructure and networking, database migrations, and more
• Provide consultative technical guidance on best practices, deployment workflows, and application performance within managed infrastructure
• Contribute to and leverage internal tooling to proactively monitor and address customer health and usage
• Review key metrics to address risks before they become issues
• Own bespoke challenges end-to-end, addressing real-time client needs and acquiring new skills to resolve complex issues
• Create and document client-ready materials such as professional emails, written guides, and presentations
• Advocate for customers internally by relaying product feedback and bespoke needs to Product and Engineering leadership
• Build trusted relationships with client stakeholders and act as their go-to technical advisor
• Own customer communication through technical onboarding, go-live, and scale-up activities
• Occasionally make code-level recommendations and contribute to internal tooling

Enterprise Success Engineer

• Own the full post-sales lifecycle for Abnormal customers in Japan, from technical implementation through adoption, value realization, and renewal
• Lead technical deployments for new Japanese customers and own ongoing account relationships, health, and outcomes
• Manage concurrent implementation projects from post-sales handoff through go-live and hypercare
• Capture success criteria, technology stack, security roadmap, timelines, key contacts, and project requirements
• Discover customer goals and build aligned delivery plans
• Develop and execute project plans while managing scope, schedule, quality, and status reporting in Japanese and English
• Deliver product training, portal walkthroughs, and enablement in Japanese
• Advise on configuration, best practices, mail routing, filtering, and SEG-related work
• Identify and mitigate implementation risks, remove roadblocks, and coordinate escalations
• Guide customers across Abnormal platform products on Microsoft 365 and Google Workspace
• Maintain project records and delivery-tool status
• Serve as primary customer contact, develop strategic relationships, and own adoption and success planning
• Deliver business reviews, communicate ROI, and align success metrics supporting retention and expansion
• Monitor customer health, manage escalations, and collaborate with CS, Product, Engineering, Support, and Sales
• Partner with Sales, Renewals, and leadership on regional retention and expansion
• Maintain product-roadmap expertise and communicate updates to Japanese customers
• Develop customer success plans addressing risk before satisfaction or renewal is affected
• Create Japanese-language customer materials, playbooks, and enablement content
• Advocate internally for Japanese market requirements and connect Japanese customers with global Product and Engineering
• Support the broader APAC customer base and help define regional staffing as Abnormal grows

• Architect and deliver production-ready conversational AI agents
• Build live, scalable agentic AI systems for financial services, healthcare, commerce, and other sectors
• Own the AI agent lifecycle from pilot through launch and ongoing refinement
• Collaborate with enterprise decision-makers to solve high-priority challenges with agentic AI
• Feed field patterns and problems into platform, tooling, and product roadmap evolution
• Develop agents that outperform human operators in areas such as retention and churn reduction
• Build agents for nuanced, integrated customer interactions across CX use cases
• Design reusable agent frameworks for different industries
• Drive design partnerships for agent architectures, self-service features, and generative development workflows
• Integrate emerging voice models into enterprise-grade deployments
• Establish standards for constructing, evaluating, and improving AI agents in production

Forward Deployed Engineer

• Perform system safety analysis and design activities
• Understand system design and Concept of Operations (CONOPS), and collaborate with subsystem engineers to develop comprehensive system safety designs
• Define and maintain project system safety requirements and On-Orbit Safety requirements, and ensure compliance throughout the system lifecycle
• Conduct hazard identification, risk assessment, and safety analyses for the overall system, including spacecraft, ground systems, and operations
• Lead safety assessments using methodologies such as FMEA/FMECA, FTA, Hazard Analysis, and STAMP/STPA
• Provide recommendations from a safety perspective during system design trade-off studies and operational concept evaluations
• Support safety design activities for On-Orbit Servicing missions, including Rendezvous and Proximity Operations (RPO)
• Support the design and verification of FDIR functions and the development of fail-safe strategies
• Assess on-orbit collision risks, space debris generation risks, and potential impacts on third-party spacecraft, and develop mitigation measures
• Drive compliance activities with safety and debris-related standards such as JERG-2-026, JMR-003, and ISO 24113
• Develop safety verification plans and validate safety requirements through testing, analysis, and simulation activities
• Prepare and maintain safety documentation, including Safety Program Plans, Safety Data Packages, and Hazard Reports
• Provide expert guidance and consultation on safety engineering to program, mission, and operations teams

Engineer jobs in Japan

Senior Professional Services Engineer

Enterprise Success Engineer

Senior Professional Services Engineer

Forward Deployed Engineer

システム安全保障エンジニア / Systems Safety Engineer