Events

• Report directly to the Director of Major Event Operations.
• Support major event operations and logistics for colleges, universities, performing arts centers, and other market accounts.
• Manage assigned client relationships operationally and serve as the primary contact throughout the event lifecycle.
• Lead client and internal operational meetings.
• Exercise independent judgment to resolve issues and make time-sensitive event decisions.
• Facilitate advance processes, create schedules, hire vendors, manage marketing approvals, and review contracts.
• Translate bookings into executable event plans as the operational counterpart to assigned agent desks.
• Coordinate production, staging, catering, staffing, fencing, power, and other vendor logistics.
• Create, publish, and negotiate vendor RFPs or RFQs.
• Ensure compliance with insurance, health, legal, and safety requirements.
• Travel as needed for onsite logistical support, meetings, pre-site visits, and conferences.
• Handle high volumes of calls, emails, and other communications.
• Utilize and develop SOPs for event communication, project management, and other work efforts.
• Participate in staff, departmental, client, sales, and other necessary meetings.
• Use CRMs, project management systems, communication platforms, AI tools, and future company technology.
• Perform general office and administrative duties and other assigned duties.

Major Events Operations Manager

• Review and assess adverse event cases using established clinical protocols
• Complete accurate and timely adverse drug event reports for pharmaceutical manufacturers and the FDA
• Respond to requests for additional information and provide case clarifications
• Track reporting activities and identify documentation errors
• Communicate findings to leadership
• Maintain compliance with manufacturer training requirements and regulatory standards
• Participate in audits and quality initiatives
• Collaborate with internal teams while delivering detailed, high-quality work
• Work under the supervision of a Registered Nurse (RN)

LPN – Adverse Drug Events

• Respond to proposal, elopement, intimate wedding, and large-party inquiries
• Qualify leads and develop customized luxury event and dining proposals
• Conduct in-person site inspections and presentations
• Cultivate relationships with planners, travel advisors, photographers, and local vendors
• Upsell premium experiences, restaurant enhancements, and resort experiences
• Maintain sales activity, forecasting, and pipeline reporting
• Achieve annual revenue goals for intimate celebrations, restaurant events, and large parties
• Serve as lead planner and on-site point of contact from booking through execution
• Partner with culinary and restaurant teams on menu development and event-specific offerings
• Coordinate logistics, staffing, setup, and operational communications for events
• Provide conference services and group event support after sales turnover
• Produce Banquet Event Orders, resumes, agendas, and planning documents
• Conduct pre-conference, internal planning, post-event, and event inspection meetings
• Coordinate with culinary, banquet, housekeeping, recreation, spa, engineering, and accounting teams
• Support menu development, promotional packaging, social catering growth, planner outreach, FAM coordination, and marketing/social media
• Invoice deposits, coordinate billing, review checks and final bills, and assist with billing clarifications
• Maintain event history and documentation and update sales and event management systems
• Participate in weekly revenue and departmental meetings

Catering & Events Manager

• Provide concierge-level service in planning, developing, and executing TD SYNNEX leadership and executive team events
• Plan and execute vendor-sponsored and company-wide events, including executive meetings, leadership summits, incentive trips, customer events, and top-seller trips
• Develop event budgets and track expenditures
• Conduct site visits as needed
• Manage agendas, registration sites, hotel rooming lists, food and beverage, audiovisual and production, transportation, activities, and event specifications
• Source and manage third-party vendors, obtain competitive bids, negotiate pricing, and review work against TD SYNNEX standards
• Enhance team processes and procedures to improve efficiency
• Train team members in the US and Canada
• Train Vendor Marketing Managers on standard event processes and procedures
• Assist with assignments for 10–12 major conferences and larger events with 100–2,000+ attendees
• Research and source third-party suppliers for RFPs, contracts, payments, production, and relationship development
• Lead training for new team members and Vendor Marketing Managers
• Manage relationships with the third-party housing company
• Liaise with the Canada events team on planning guidance, processes, procedures, and onsite event support
• Provide backup support when Event Team members are traveling
• Perform other event-related responsibilities as requested

Regional Event Planner

• Respond to proposal, elopement, intimate wedding, and large-party inquiries
• Qualify leads and develop customized luxury event and dining proposals
• Conduct in-person site inspections and presentations
• Cultivate relationships with planners, travel advisors, photographers, and local vendors
• Upsell premium experiences, restaurant enhancements, and resort experiences
• Maintain sales activity, forecasting, and pipeline reporting
• Achieve annual revenue goals for intimate celebrations, restaurant events, and large parties
• Serve as lead planner and on-site point of contact from booking through execution
• Partner with culinary and restaurant teams on menu development and event-specific offerings
• Coordinate logistics, staffing, and setup for restaurant buyouts and large social events
• Provide on-property event execution, including evenings, weekends, and holidays as required
• Manage last-minute changes and operational communications in real time
• Support group events after turnover by coordinating logistics and client requirements
• Produce Banquet Event Orders, resumes, agendas, and planning documents
• Conduct pre-conference, internal planning, post-event meetings, event inspections, and client meetings
• Coordinate with culinary, banquet, housekeeping, recreation, spa, engineering, and accounting teams
• Support menu development, promotional offers, social catering growth, planner outreach, FAM coordination, and marketing/social media
• Invoice deposits, coordinate billing, review checks and final bills, and assist with billing clarifications
• Maintain event history and documentation
• Update sales and event management systems
• Participate in weekly revenue and departmental meetings

• Deliver exceptional corporate events and programs that create memorable client experiences
• Provide operational solutions and identify improvements and efficiencies
• Manage all vendors required for each program
• Own Statements of Work, additional deposit requests, and final invoicing
• Manage and prepare event staff to ensure consistent communication and operational excellence
• Upsell services that improve the client experience
• Own event budgets and work toward gross profit goals
• Coordinate with hotel conference service managers and onsite staff to ensure seamless DMC–hotel partnerships
• Manage Salesforce data for ASOs and vendor information
• Work with procurement to confirm vendors are vetted and approved
• Measure and achieve KPIs and key results
• Collaborate with Sales and Creative teams and other company-wide teams
• Coordinate venue management, production, transportation, contract negotiation, and event staff management

Events Manager

• Respond to proposal, elopement, intimate wedding, and large-party inquiries
• Qualify leads and develop customized luxury event and dining proposals
• Conduct in-person site inspections and presentations
• Cultivate relationships with planners, travel advisors, photographers, and local vendors
• Upsell premium experiences, restaurant enhancements, and resort experiences
• Maintain sales activity, forecasting, and pipeline reporting
• Achieve annual revenue goals for intimate celebrations, restaurant events, and large parties
• Serve as lead planner and on-site point of contact from booking through execution
• Partner with culinary and restaurant teams on menu development and event-specific offerings
• Coordinate logistics, staffing, and setup for restaurant buyouts and large social events
• Manage last-minute changes and operational communications in real time
• Serve as primary contact for group events after turnover
• Coordinate event logistics and client requirements
• Produce Banquet Event Orders, resumes, agendas, and planning documents
• Conduct pre-conference, internal planning, and post-event meetings
• Coordinate with culinary, banquet, housekeeping, recreation, spa, engineering, and accounting teams
• Review event space and restaurant space requirements and setup specifications
• Conduct event inspections and ensure adherence to brand standards
• Meet clients on-site and oversee event execution
• Support menu development, packaging and promotional offers, social catering growth, planner outreach, FAM coordination, marketing, and social media
• Invoice deposits and coordinate billing
• Review banquet and restaurant checks and final bills for accuracy
• Assist Accounting with guest billing clarifications
• Maintain event history and documentation
• Update sales and event management systems accurately and promptly
• Participate in weekly revenue and departmental meetings