Field Engineer

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

Field Service Technician II

• Perform electrical testing, maintenance, and repair services on electrical distribution systems and equipment
• Travel to industrial and commercial customer sites to inspect, test, troubleshoot, perform start-up, and collect data
• Test low-, medium-, and high-voltage electrical systems from 480 Volt to 600 kV
• Perform instrument transformer tests
• Conduct power transformer testing, including Doble, TTR, and insulation resistance
• Test electro-mechanical and solid-state relays
• Perform cable testing, including Tan Delta, Power Factor, VLF, and DC Hipot
• Troubleshoot automatic transfer switches
• Test low-, medium-, and high-voltage switchgear and circuit breakers
• Perform moderately complex relay calibration and power metering
• Rotate emergency on-call duty and respond to customer emergencies in a timely manner
• Work with a team of professionals to complete work safely, efficiently, and to high quality standards

Field Service Technician

• Perform preventive and corrective maintenance, testing, and troubleshooting of proprietary ABB hardware and software
• Assist with projects, upgrades, new installations, and advanced services
• Maintain quality control hardware and software, including sensors, frame and sensor package, computer systems, and HMI/control software
• Answer customer questions about the ABB system and resolve customer service-related technical issues on-site
• Communicate with plant operators, plant management, third-party vendors, and ABB personnel
• Participate in on-call rotation for 24-hour emergency support service requests
• Accurately document preventive and corrective maintenance work
• Play an active role in upgrades, new installations, and new customer functionality projects
• Coordinate work with other groups to meet commitments
• Complete assigned training and follow all HSE policies and procedures
• Work independently or as part of a small site team

Resident QCS Field Service Technician

• Manage and execute customer installation activities within agreed project timeframes
• Verify complete system functionality and readiness for software deployment
• Perform software updates, system upgrades, data backup/restoration, and troubleshooting
• Understand public safety customer environments to ensure product security and reliability
• Apply software and IP networking skills to solve problems
• Deliver solutions aligned with existing products, standard interfaces, and predefined procedures
• Follow corporate guidelines and complete required training, including CJIS compliance
• Accurately log billable project hours
• Deploy on-premise hardware and equipment for government and municipal projects
• Travel 50%-75% depending on project and business needs

• Define and evolve the technical architecture for the Butterfly CXM platform
• Establish engineering strategy for shared-service integration, full-stack requirements, gateway services, and runtime capabilities
• Build foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption
• Lead development of reusable agent frameworks, skills definitions, and agent integration strategies
• Establish enterprise standards for MCP, A2A, and A2UI interoperability across AI capabilities
• Create a shared catalog of reusable AI services, tools, agents, and business capabilities
• Partner with AI Core teams on governed agent execution, observability, security controls, discoverability, and platform operations
• Ensure Microsoft Dynamics capabilities integrate with the broader J&J enterprise technology ecosystem through interoperable APIs, shared services, and standardized platform contracts
• Define engineering quality metrics for platform reuse, service adoption, reliability, release velocity, developer productivity, and AI solution effectiveness
• Build an engineering organization supporting the long-term AINF roadmap, AI channels, AI production, autonomous execution, and enterprise adoption
• Serve as technical counterpart to product and business leadership, translating the MedTech CXM vision into a scalable engineering ecosystem
• Own engineering evolution of Service & Repair experiences from initial release through enterprise scale

Platform Engineer – Service & Repair

• Define and evolve the technical architecture for the Butterfly CXM platform
• Establish engineering strategy for shared service integration, full-stack requirements, gateway services, and runtime capabilities
• Build foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption
• Lead reusable agent frameworks, skills definition, and agent integration strategies
• Establish enterprise standards for MCP, A2A, and A2UI interoperability
• Create a shared catalog of AI services, tools, agents, and business capabilities
• Partner with AI Core teams on governed agent execution, observability, security, discoverability, and platform operations
• Ensure Microsoft Dynamics capabilities integrate with the broader J&J enterprise technology ecosystem
• Define engineering quality metrics for platform reuse, service adoption, reliability, release velocity, developer productivity, and AI effectiveness
• Build an engineering organization supporting the long-term AINF roadmap and expanded enterprise adoption
• Own the engineering evolution of Service & Repair platform experiences from initial release through enterprise scale
• Translate the MedTech CXM vision into a scalable engineering ecosystem connecting marketing, sales, pricing, contracting, customer service, and service and repair

• Serve customer needs in accordance with Hi-Cone's organizational goals
• Install, maintain, troubleshoot, repair, and overhaul automated packaging equipment at customer beverage manufacturing facilities
• Work closely with customers, project managers, engineers, quality personnel, and sales
• Safely perform work in accordance with the enterprise safety vision
• Identify equipment and material needs for projects and coordinate with customer representatives and internal teams
• Participate in and successfully complete job-related educational courses and training/testing programs
• Assist with training internal and external personnel
• Use hand and power tools applicable to the trade
• Make necessary running adjustments, repairs, and overhauls
• Read and interpret mechanical drawings, electrical drawings, and schematics
• Maintain knowledge of low- and high-voltage electrical systems, PLCs, servo motion systems, discrete and analog field devices, and basic wiring principles
• Independently plan and execute travel