Field Engineer

• Deliver high-quality hands-on pre-sales and post-sales customer support
• Diagnose and resolve technical, software and network connectivity issues
• Perform reactive and proactive servicing
• Upgrade software and firmware
• Install hardware and software
• Support network connectivity
• Provide operator training
• Meet and exceed customer needs
• Deliver against service-level agreements and keep customers informed
• Conduct site inspections supporting installations and upgrades
• Assist Canon staff to improve efficiencies
• Accurately manage service activities, parts inventory and administrative requirements
• Support Canon regional and/or remote customers on an ad hoc basis
• Keep current with technologies, training and technical/workplace compliance
• Contribute to personal development and share knowledge with colleagues
• Ensure compliance with safety, quality and sustainability standards
• Report to the Manager – Service Performance within the Service and Support team

Customer Service Engineer

• Perform scheduled and unscheduled maintenance on turbines and site infrastructure
• Follow GE manuals, specifications, and work instructions to perform assigned tasks and inspections
• Conduct maintenance, fault finding, and high voltage switching operations as required
• Participate in annual maintenance, retrofit works, major component exchanges, and fault finding
• Use GE software tools to maintain reports and submit technical queries
• Ensure compliance with JSA, LOTO, EHS policies, and report issues promptly
• Make a conformance or non-conformance decision upon completion of inspections
• Report errors, violations, incidents, or problems immediately using GE reporting systems
• Participate in on-call rosters for after-hours or weekend work as directed

Wind Farm Field Service Technician

• Provide Level 2 remote technical support for incidents and service requests across a large enterprise ICT environment
• Investigate, diagnose and resolve technical issues remotely wherever possible
• Support desktops, laptops, applications, network connectivity, VPN, printers, peripherals and associated services
• Use remote diagnostic and support tools to identify faults and implement resolutions
• Determine whether issues can be resolved remotely or require Field Engineering or another specialist resolver group
• Own assigned tickets through investigation, resolution and escalation
• Manage multiple active tickets while meeting quality, productivity and SLA requirements
• Maintain clear, accurate and technically meaningful ticket notes
• Follow approved knowledge articles, troubleshooting procedures and technical documentation
• Communicate with customers throughout the incident lifecycle
• Collaborate with the Service Delivery Centre, Service Desk, Field Engineering and specialist resolver teams
• Identify recurring faults, technical trends, process gaps and improvement opportunities
• Contribute technical knowledge and lessons learned to improve team capability and remote resolution outcomes
• Support knowledge sharing and continuous improvement across the ICT support environment
• Maintain professionalism and customer service throughout interactions

Lead Technical Field Engineer – Centre of Excellence

• Carry out installations, preventative maintenance, service and repairs
• Troubleshoot and diagnose equipment faults, perform tests and find solutions
• Educate customers in the technical use and care of Technogym equipment
• Properly manage work orders and service reports
• Communicate effectively with customers and escalate problems when necessary
• Ensure equipment is safe to use
• Maintain, repair, and install fitness equipment at customer sites across Gold Coast and occasionally regional Queensland/Northern Territory and interstate across Australia

Field Service Technician

• Carry out installations, preventative maintenance, service and repairs
• Troubleshoot and diagnose equipment faults, perform tests and find solutions
• Educate customers in the technical use and care of Technogym equipment
• Properly manage work orders and service reports
• Communicate effectively with customers and escalate problems when necessary
• Ensure equipment is safe to use
• Maintain, repair, and install fitness equipment at customer sites across Brisbane and occasionally regional QLD/NT and interstate across Australia

• Coordinate with crew members to deploy tools and services, including liaison with customers and shore-based Operations Managers
• Participate in finding solutions to complex technical problems through hands-on work at the rig site
• Prepare, document, and receive outbound and inbound equipment and products, including products to and from the well site
• Provide support for tenders, including data analysis and cost estimates
• Perform invoicing activities
• Engage in job shadowing opportunities to develop a holistic understanding of the business
• Lead crews to ensure equipment is installed, maintained, and started properly
• Help ensure jobsite services exceed customer expectations
• Interface between on-site teams and the client

Lead Field Engineer

• Diagnose complex mechanical, hydraulic and electrical faults in the field
• Inspect plant and equipment for conformity with established standards
• Perform major component change-outs and repairs
• Build and commission new machines
• Complete detailed service reports
• Build strong relationships with customers onsite
• Work safely while delivering premium customer service
• Support major customers across Victoria
• Occasionally travel throughout Australia and New Zealand

• Work as a field technician across South Australia, with opportunities for regional work
• Maintain and repair wheel loaders, material handlers, excavators and other earthmoving equipment
• Perform mechanical, hydraulic and electrical diagnosis
• Complete major and minor services
• Carry out maintenance and component replacements
• Perform fabrication and new machine builds as required
• Complete service reports
• Expand and maintain customer relationships in the field
• Deal directly with key customers