Field Engineer

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Field Service Technician

• Troubleshoot, diagnose, service, repair and install dock and door equipment
• Perform all assigned planned maintenance on customer dock and door equipment
• Perform welding
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Mechanic – Dock & Door Field Service Technician

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job
• Provide field service support to customers

• Perform Field Service activities for local Orange EV vehicles
• Diagnose and repair vehicles and provide root cause analysis
• Evaluate Remote Monitoring System data to identify performance concerns and study vehicle utilization
• Accurately record service work and develop pertinent reports
• Collaborate with customers and third-party service providers
• Provide technical support for sales and marketing efforts
• Perform field upgrades or retrofits
• Facilitate tool and parts warehousing
• Plan and execute a complete Service strategy for the region with assistance from the Service Team
• Understand the complete vehicle at systemic/component level to diagnose and repair efficiently
• Represent Orange EV professionally
• Use the Remote Monitoring System and Service Record Keeping System to determine service plans and prioritize customer needs
• Communicate with customers and third-party service providers for diagnosis, issue escalation, and efficient repairs
• Work with the site manager and electrician on charging infrastructure logistics, cost, and timing
• Evaluate conversion vehicle candidates and prepare condition reports
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs
• Provide a secure remote location for tools, parts, and other necessary items
• Deliver Operator and Maintenance training and support sales and business development
• Travel as required for initial training and to meet service team goals and customer needs

Electric Vehicle Field Service Technician

• Provide preventative maintenance and repair on Arjo’s medical equipment at hospitals in southeast Michigan and northwest Ohio
• Perform maintenance, repair, installations, upgrades, and in-servicing at customer medical facilities
• Diagnose technical issues and prepare repair cost estimates on customer-owned medical equipment
• Assist the Sales team with joint calls, in-services, sales leads, demos, and trade show setup
• Grow Service Contracts revenue through service contracts and renewals
• Follow company, customer, and regulatory health and safety codes and procedures
• Complete and submit accurate reporting
• Manage spare parts inventory
• Drive daily to customer medical facilities
• Travel overnight 20–30% of the time

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs
• Comply with company policies, Code of Conduct, health and safety standards, accurate timekeeping, fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs
• May elect to participate in overnight travel assignments to support broader service coverage

Field Service Technician II

• Program, configure and troubleshoot ZTR locomotive operation, products, and solutions
• Provide customer service and support through field and telephone support
• Travel to customer sites for commissioning and installation of ZTR equipment
• Provide on-site technical training and presentations to customers
• Perform sales support and assigned project management tasks
• Report directly to the Technical Service Manager in London, Ontario, Canada

Junior Field Service Engineer – Electrical

• Perform timely and accurate preventive maintenance on medical equipment in hospitals or healthcare systems
• Troubleshoot, repair, and install equipment of moderate complexity
• Lead customer communications and serve as escalation point for customer concerns, including installations
• Own customer issues from dispatch or identification through resolution
• Collaborate with team members to determine appropriate customer solutions
• Lead installations, validations, maintenance, and service repairs on designated equipment
• Support service sales with contract and on-demand revenue growth
• Maintain customer relationships and ensure timely communication, resolution, and follow-up
• Follow company policies, procedures, hospital protocols, regulatory requirements, and compliance standards
• Document all work performed daily, including debriefing, metrics, and parts ordering
• Recommend value-added services to help customers operate more efficiently
• Use GE HealthCare escalation processes and collaborate with regional and national support to implement corrective action plans
• Support the Battle Creek, Kalamazoo, and Southwest Michigan service region, primarily providing MR support

Field Service Engineer – Level 2

• Troubleshoot and repair injection molding machines and robots
• Conduct tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic, and software components
• Perform calibrations to optimize equipment performance
• Perform software and hardware installations
• Complete all equipment safety checks
• Educate customers on equipment and instruct them on proper operation
• Manage customer issue resolution, including ordering and installing replacement parts
• Diagnose control-system problems and develop organized approaches to machine repairs
• Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems
• Communicate with Central Service, Manufacturing, and Parts Center to resolve field problems
• Provide regular written reports to the Service Manager
• Work remotely at customer sites

• Provide service-intensive support to customers across the market, including aligned and centralized customers
• Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems
• Complete emergency service requests, equipment changeouts, and planned and unplanned work orders
• Evaluate account conditions during each visit and proactively help customers meet Ecolab Brand Standards
• Manage equipment, parts, and inventory to maintain a fully stocked vehicle and support first-time fix performance
• Complete accurate and timely documentation for all work performed
• Communicate Ecolab’s total value to customers and strengthen customer relationships
• Partner with sales, distribution, and service teams to improve responsiveness and deliver a consistent customer experience
• Travel to Detroit, Pontiac, Sterling Heights, Taylor, Ann Arbor, Livonia, Novi, MI and surrounding areas