General

• Configure the grants management system according to client needs and workflow specifications
• Set up system modules, user roles, forms, business rules, permissions, and automation paths
• Ensure configuration changes follow internal standards and maintain platform integrity
• Identify, diagnose, and resolve configuration-related issues
• Collaborate with development teams to escalate and resolve complex technical problems
• Validate data accuracy and troubleshoot workflow or setup inconsistencies
• Work with client-facing teams to understand agency requirements and translate them into system solutions
• Communicate configuration logic to non-technical stakeholders
• Prepare and maintain configuration documentation and update knowledge bases
• Participate in QA testing for updates, releases, and new features
• Ensure implementations meet compliance, functional, and user experience expectations
• Partner with Operations, Engineering, Product, and Support teams to close feedback loops
• Suggest improvements to workflow efficiency and configuration processes
• Support onboarding of new clients through platform setup and data alignment

Configuration Specialist

• Plan, launch, manage, and optimise paid advertising campaigns across Meta Ads, Google Ads, and other relevant paid media channels.
• Monitor campaign performance and make data-driven adjustments to improve ROAS, CPA, CPL, CTR, and other key performance metrics.
• Manage advertising budgets and allocate spend based on campaign performance and business objectives.
• Develop and execute testing strategies across audiences, creatives, placements, offers, and campaign structures.
• Identify opportunities to scale successful campaigns while maintaining efficiency and profitability.
• Analyse campaign and funnel performance to identify areas for improvement.
• Collaborate with creative and marketing teams to develop high-performing ad concepts and provide performance-based feedback.
• Set up and maintain tracking, attribution, pixels, and conversion events.
• Produce performance reports and communicate campaign insights, results, and recommendations.
• Stay current with advertising platform changes, emerging trends, and new paid media opportunities.

Media Buying Specialist

• Configure the grants management system according to client needs and workflow specifications.
• Set up system modules, user roles, forms, business rules, permissions, and automation paths.
• Ensure configuration changes follow internal standards and maintain platform integrity.
• Identify, diagnose, and resolve configuration-related issues.
• Collaborate with development teams to escalate and resolve complex technical problems.
• Validate data accuracy and troubleshoot workflow or setup inconsistencies.
• Work with client-facing teams to understand agency requirements and translate them into system solutions.
• Communicate clearly with non-technical stakeholders and guide them through configuration logic.
• Prepare and maintain configuration documentation and update knowledge bases.
• Participate in QA testing for updates, releases, and new features.
• Ensure implementation meets compliance, functional, and user experience expectations.
• Partner with Operations, Engineering, Product, and Support teams to close feedback loops.
• Suggest improvements to workflow efficiency and configuration processes.
• Support onboarding of new clients by assisting with platform setup and data alignment.