Head of Department

• Oversee onboarding, maintenance, and offboarding activities for Institutional clients across Investment Banking and Capital Markets
• Lead client integration to Truist Securities and/or Truist Bank based on the products associated with each relationship
• Lead teams responsible for onboarding Institutional clients
• Conduct Monthly Business and Operations Reviews covering initiatives, KPIs, and business metrics
• Optimize client integration and lifecycle processes for Investment Banking and Capital Markets products
• Develop and implement programs for new account setup, maintenance, and offboarding
• Consolidate and document operational processes and develop enhanced processes and automated workflow solutions
• Implement operational controls and procedures for regulatory and internal compliance
• Oversee technology solutions and enhancements supporting assigned lending portfolios
• Select, design, and implement processes, systems, and technologies to improve onboarding, maintenance, and offboarding
• Develop strategic goals supporting client onboarding, maintenance, and offboarding operations
• Lead business process transitions, including pilot programs and offshore expansion
• Manage risk activities, controls, findings, and remediation with GCO partners
• Serve as a subject matter expert for auditors, compliance, financial crimes, regulators, and examiners
• Lead meetings with lines of business, peers, GCO, Business Enablement, and other stakeholders
• Manage assigned teammates, including recruitment, retention, development, performance, compensation, promotions, succession planning, training, coaching, and terminations
• Monitor market issues, trends, policies, procedures, and regulations

Head of Client Integration Service Delivery – Capital Markets

• Own end-to-end incident, problem, and change management across the IT service portfolio
• Define and track SLAs, OLAs, and service KPIs; report performance and drive corrective action
• Own and maintain the service catalogue
• Chair or oversee service review forums with business and technical stakeholders
• Act as senior escalation point for cross-team or cross-vendor service issues
• Lead major incident response, coordinate resolver groups, drive communications, and own incidents through closure
• Run root cause analyses and own corrective and preventive action plans
• Drive recurring issues toward permanent fixes
• Own post-incident reviews and ensure lessons learned are captured and actioned
• Maintain and test escalation and crisis communication procedures
• Own the ITSM framework and its consistent application across teams and providers
• Drive continuous service improvement and track systemic fixes to closure
• Define and maintain service management policies, procedures, and documentation
• Own service reporting and dashboards and ensure data quality
• Manage third-party service providers against contracted SLAs
• Hold vendors accountable for quality, responsiveness, and follow-through
• Participate in vendor governance, commercial escalations, and contract renewal input
• Bring new delivery partners up to speed on the environment, standards, and expectations
• Direct service delivery and service desk resources day to day
• Report service performance, risks, and improvement plans to Digital Workplace leadership
• Provide budget input and resourcing recommendations
• Build team capability through coaching and structured process improvement
• Support FUJIFILM Biotechnologies sites globally

Head of IT Service Delivery

• Define and execute the technology vision, strategy, and modernization roadmap for the real estate lending business
• Lead global teams across engineering, architecture, product management, data, quality engineering, platform operations, and production support
• Drive adoption of a product-centric operating model aligned with business outcomes
• Partner with business, operations, risk, compliance, and finance leaders
• Modernize legacy platforms and accelerate cloud and API adoption
• Apply AI capabilities to improve efficiency, underwriting, servicing, risk management, and customer experience
• Oversee data strategy, technology portfolio economics, vendor management, cybersecurity, platform resilience, and regulatory compliance
• Foster a high-performance culture focused on innovation, accountability, operational excellence, and measurable business value
• Lead technology teams specializing in engineering, infrastructure, architecture, security, operations, or analytics
• Develop and implement short- to mid-term operational plans aligned with enterprise technology strategies
• Enhance processes, systems, and platforms to improve performance
• Solve complex multi-team problems through investigation, analysis, and interpretation of data and technical landscapes
• Communicate with internal and external stakeholders and influence modernization or optimization decisions
• Lead workforce planning, talent development, and performance management
• Steward job-area budgets and operational costs
• Ensure compliance with technology governance, risk, and security policies

Head of Real Estate Lending Technology

• Lead the strategy, governance, and execution of the firm’s third party operational resilience capability
• Design, implement, and enhance the Third Party Resilience Framework, policies, and standards
• Establish governance structures, escalation pathways, reporting mechanisms, and accountability models
• Report to executive leadership and governance committees on resilience posture, emerging risks, trends, and performance and risk indicators
• Serve as primary contact for regulatory examinations, internal audits, and supervisory inquiries
• Assess third party dependencies supporting critical business services, systems, and processes
• Maintain an authoritative inventory of critical third party services and resilience attributes
• Direct risk-based monitoring of third party resilience controls and performance
• Integrate third party resilience insights into enterprise operational resilience reporting and risk appetite monitoring
• Develop contingency, exit, and substitution strategies for critical third party services
• Support third party participation in resilience testing, disaster recovery exercises, scenario analysis, and MVB simulations
• Incorporate third party dependencies into Business Continuity, Disaster Recovery, and Enterprise Incident Management planning
• Oversee testing results, after-action reports, and remediation activities
• Define and operationalize contractual resilience requirements with Procurement and Legal
• Align resilience requirements with third party onboarding, reassessments, and monitoring processes
• Provide subject matter expertise and challenge for arrangements that do not meet resilience expectations
• Influence senior leadership to embed resilience into sourcing decisions, operating models, and service design
• Collaborate with Technology, Cyber, Data, and Infrastructure teams
• Promote accountability and ownership for third party resilience across the organization

Head of Third Party Resilience Program Oversight

• Develop and execute retail and wholesale syndication strategies across multiple transportation and equipment finance asset classes.
• Build partnerships with regional and local business leaders to identify syndication opportunities and support commercial growth objectives.
• Collaborate with Sales, Credit, Finance, Treasury, Operations, Legal, Accounting, and Risk Management teams.
• Identify, evaluate, negotiate, and execute syndication transactions supporting portfolio growth, capital deployment, concentration management, and funding diversification.
• Develop new syndication products, investor structures, and program enhancements.
• Advise executive leadership on investor demand, market opportunities, capital optimization strategies, and syndication market trends.
• Expand investor relationships and capital markets participation.
• Establish and monitor KPIs for syndication growth, investor development, transaction execution, and portfolio optimization.
• Align syndication activities with funding strategies, liquidity objectives, and long-term capital planning.
• Lead operational infrastructure for investor reporting, compliance monitoring, servicing oversight, governance, and post-closing transaction management.
• Drive process improvements, automation initiatives, and scalable operating practices.
• Build processes, investor relationships, transactions, and a scalable syndication capability as part of a newly formed Syndications organization.

Head of Department jobs in North Carolina

Head of Client Integration Service Delivery – Capital Markets

Head of IT Service Delivery

Head of Real Estate Lending Technology

Head of Third Party Resilience Program Oversight

Head of Syndication