IT Support

• Provide Level 2 technical support, resolving hardware, software, system, and network-related issues
• Troubleshoot and maintain Windows, macOS, Linux (Debian and Proxmox), and Windows Server environments
• Administer and support Microsoft 365 (Office 365) and Google Workspace environments
• Perform remote software installations, configurations, updates, and maintenance
• Troubleshoot network connectivity issues, manage IP addressing, and support local network administration
• Configure and maintain antivirus, firewall, VPN, email filtering, and DNS security solutions
• Support backup and virtualization environments, including Proxmox and Hyper-V
• Manage remote access and troubleshooting tools such as ConnectWise and RustDesk
• Monitor, update, prioritize, and resolve technical support tickets using ticketing systems
• Create and maintain accurate technical documentation, troubleshooting procedures, and knowledge base articles
• Communicate professionally with users, providing clear explanations and timely updates on technical issues
• Escalate unresolved or highly complex incidents to higher-level technical teams when necessary

Explore IT Support Level 2 at Freelance Latin America. Review requirements and application details.

Remote IT Support jobs in Peru

IT Support Level 2

IT & Clinical Systems Support Specialist – Senior

Part-time Technical Support Specialist

Atencion al Cliente, Soporte Tecnico

Atención al Cliente, Soporte Técnico

Atencion al Cliente, Soporte Tecnico