IT Support

• Manage the daily operation of the customer service function handling initial inquiries from customers, dealers, and the general public about order placement, complaints, and technical support
• Provide primary technical advice to customers with practical information and tools
• Identify and interpret customer requirements, align them with business unit capabilities, and communicate them to customers
• Partner with Sales Account Managers to provide technical guidance, develop customer-focused solutions, and support regional business growth
• Occasionally attend trade shows and technical shows
• Give technical presentations to customers
• Collaborate with Sales, Production, Project Management, Marketing, Logistics, and Finance departments

Explore Technical Support Specialist, Biology at GenScript. Review requirements and application details.

Technical Support Specialist, Biology

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