IT Support

• Coordinate and complete application projects
• Identify and coordinate improvement opportunities, enhancements, and redesign to accomplish greater efficiency
• Provide advanced-level support and support other analysts as needed
• Perform application implementation through analysis, design, testing, and evaluation
• Collaborate with clinical operations staff and department leaders to identify and prioritize areas of need
• Perform or participate in systems workflow analysis and evaluation to facilitate process re-engineering
• Participate in process design and development for new applications and enhancements to existing systems
• Develop system test plans, create test data, and evaluate results with user departments and others
• Evaluate, test, and present models with design alternatives to meet department workflow requirements
• Promote technology to enhance patient care through education, role modeling, quality improvement, and program development
• Provide operational ITS systems support and troubleshoot applications
• Provide troubleshooting and engage appropriate resources to resolve problems
• Provide consultative services to users and the implementation team regarding workflow impacts

RN Informatics Specialist – IT Training and Informatics

• Define the strategic vision for servers, storage, networking, and cloud infrastructure
• Align infrastructure strategy with business objectives
• Drive business continuity, disaster recovery, cloud, virtualization, automation, and technical-debt modernization initiatives
• Plan and manage infrastructure investment budgets
• Oversee vendor relationships, partner ecosystems, contract negotiations, risk management, and performance
• Ensure compliance with regulatory standards, security requirements, and internal governance policies
• Collaborate on new facility construction projects and support international expansion plans
• Lead enterprise-wide infrastructure teams, including Managers and Sr. Managers
• Collaborate with senior leadership across Information Security, Facilities, Security, Finance, and Operations
• Make decisions on technology investments, vendor selection, and infrastructure priorities
• Champion innovation and continuous improvement
• Lead teams in solving complex infrastructure problems and adopting improvement processes
• Develop leadership talent, succession planning, and executive readiness
• Coach and mentor team members while setting priorities and success metrics
• Oversee complex infrastructure challenges and long-term stability through strategic planning
• Ensure rigorous, actionable root-cause analyses and measurable reliability improvements
• Participate in 5S Workplace organizational activities and maintain personal and shared department spaces
• Perform miscellaneous duties as assigned

Director, IT Infrastructure

• Serve as the primary contact for IT service requests and technical support
• Troubleshoot and resolve issues involving Windows devices, Microsoft 365, printers, mobile devices, and business applications
• Support employee onboarding and offboarding, including account setup, access management, and equipment deployment
• Deploy, configure, maintain, and support desktops, laptops, mobile devices, and peripherals
• Assist with Microsoft Intune device management and endpoint compliance activities
• Support Microsoft 365, Active Directory, and Microsoft Entra ID user administration
• Assist users with virtual desktop and remote access technologies
• Monitor routine operational processes, including backup and system monitoring activities
• Support cybersecurity initiatives, endpoint security practices, and multi-factor authentication
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles
• Participate in technology projects and continuous improvement initiatives
• Provide IT support across Pennichuck Water Works Inc., a New Hampshire water utility

IT Support jobs in New Hampshire

RN Informatics Specialist – IT Training and Informatics

Director, IT Infrastructure

IT Support – Operations Specialist I