IT Support

• Manage the day-to-day operations of the organization’s IT infrastructure, systems, and end-user technology
• Lead, mentor, and provide technical direction to a small IT team
• Administer and maintain Microsoft Windows Server environments, including Windows Server 2008 and newer versions
• Manage Microsoft Entra ID, including user accounts, authentication, access controls, and identity security
• Administer Microsoft Intune for device management, configuration, compliance, and endpoint security
• Manage Cisco Meraki network infrastructure, including firewalls, switches, wireless access points, and related technologies
• Manage and monitor Microsoft Defender and other endpoint security solutions
• Establish and maintain IT security best practices, including access controls, patch management, endpoint protection, authentication, and data protection
• Monitor systems, networks, and security alerts and resolve issues proactively
• Oversee backup, disaster recovery, patching, and business continuity processes
• Manage IT hardware, software, licensing, and technology assets
• Troubleshoot and resolve escalated technical issues and provide hands-on support when needed
• Maintain accurate IT documentation, procedures, network diagrams, and system records
• Lead IT projects, system upgrades, migrations, and infrastructure improvements
• Assist with IT budgeting, technology planning, procurement, and vendor management
• Evaluate new technologies and make recommendations that improve security, efficiency, reliability, and user experience
• Ensure IT operations comply with organizational policies and applicable security and compliance requirements

IT Manager

• Design, document, and maintain architecture roadmaps, models, and representations aligned with organizational goals and strategies
• Catalog and document architecture initiatives, capabilities, workflows, and standard components
• Coordinate and enforce adherence to architectural standards, policies, and guidelines
• Work with business and technology stakeholders to gather requirements, analyze needs, and develop architectural solutions
• Communicate architectural strategies, initiatives, and frameworks to stakeholders
• Provide training or guidance as necessary
• Maintain and refine architecture models, frameworks, and representations as business and technology landscapes evolve
• Support the AFRL/IZX division's ongoing mission
• Report to the IZX Division Chief and Deputy Director
• Maintain an on-site presence at WPAFB

Enterprise Architect

• Manage planning and execution of audits of IT general controls and automated business applications
• Manage planning and execution of value-adding consulting projects for corporate and operating unit management
• Review IT audit reports for accuracy and completeness of issues
• Identify and develop value-adding projects within the company
• Develop and conduct compliance training programs related to IT internal controls and Sarbanes-Oxley
• Reevaluate control designs and efficiencies with corporate IT and recommend improvements
• Review remediation plans related to IT control audit findings
• Participate in selection and implementation of new or replacement business systems and upgrades to address IT control issues
• Perform other duties as assigned

Senior Manager, IT Audit

• Lead the Infrastructure Project Management Team, setting expectations for project delivery, team performance, and accountability
• Develop and coach project management professionals
• Directly manage complex infrastructure projects across scope, schedule, budget, risk, and stakeholder engagement
• Build partnerships with engineering teams, business leaders, and vendors
• Remove obstacles, manage dependencies, and drive successful delivery outcomes
• Identify risks and dependencies and facilitate decision-making
• Drive consistency in project management practices, governance, and reporting
• Foster continuous improvement across the PMO
• Build high-performing teams through accountability, talent development, and a results-oriented culture
• Communicate project health, risks, and recommendations
• Manage department operations and supervise professional employees, front line supervisors and/or business support staff
• Participate in developing policies and procedures
• Ensure employees operate within guidelines
• Interact with subordinates, peers, customers, suppliers, and senior management
• Resolve issues related to operations and/or projects and gain consensus from involved parties

IT Infrastructure PMO Manager

• Lead and support ITIL-based service management practices within a mid-to-large organization
• Manage and continuously improve Incident, Problem, Change, Knowledge, Service Catalog, and related ITSM processes
• Maintain ITSM policies, procedures, standards, and governance routines
• Track, analyze, and report on KPIs, SLAs, OLAs, dashboards, and service performance metrics
• Coordinate root cause analysis, process reviews, service reviews, and continual service improvement activities
• Support cross-functional adoption of ITIL best practices with process owners and operational teams
• Facilitate workshops, training sessions, and stakeholder forums
• Use data, governance routines, and performance insights to drive improvements in service quality and reliability
• Align service management practices with organizational priorities, risk considerations, audit requirements, and operational goals
• Provide guidance and support to team members, process owners, and cross-functional contributors
• Serve as an escalation point for service management issues, process exceptions, governance questions, and stakeholder concerns

Manager – IT Service Management

• Support users locally and remotely across multi-site SDWAN and external networks
• Triage and prioritize Helpdesk tickets, drive them to resolution, document them, and escalate when appropriate
• Manage and create user and computer accounts in Active Directory
• Provision Exchange mailboxes
• Support Microsoft Windows 10 through Windows 11, Office 2013 through 365, Citrix thin clients, Citrix sessions, CAD/CAM engineering software, and ERP endpoint connectivity
• Configure and troubleshoot handheld data collection scan gun devices
• Create images and provision client systems from bare metal
• Train new and established users on IT policies and services
• Document and implement training materials and programs
• Ensure documentation of standards and procedures
• Maintain and update asset and inventory management
• Manage printers, spooler services, copiers, scanners, and faxes
• Manage third-party contractors for installation, repair, and maintenance of onsite systems
• Support production machine tool attached equipment, including Predator, Build to Monitor, Pick to Light, Digi-Serial devices, and CMM
• Perform regular preventative maintenance on IT assets
• Work with PLCs and microcontrollers as a plus

IT Support jobs in Ohio

IT Manager

Enterprise Architect

Senior Manager, IT Audit

IT Infrastructure PMO Manager

Manager – IT Service Management

IT Help Desk Technician