Implementation Specialist

• Own the clinical and operational implementation of Beacon's diagnostic solutions for assigned customers from contract pre-signature through sustained daily use
• Deliver demos, build implementation plans, run clinical education and training, support go-lives, and coach accounts through post-launch adoption
• Own end-to-end implementation execution, including kickoff, project planning, milestone tracking, risk identification, stabilization, and transition to steady-state support
• Provide virtual and on-site clinical support throughout implementation
• Design implementation plans covering clinical workflows, staffing, order and result routing, patient communication, and administrative processes
• Coordinate resources across Customer Success, Clinical, Technical Services, Support, and Product
• Deliver audience-specific training and demos and maintain reusable training materials, guides, and competency checklists
• Track adoption outcomes, utilization, ordering patterns, turnaround, and workflow adherence; deliver refresher training as needed
• Diagnose causes of low or inconsistent usage and drive corrective action
• Partner with clinical and operational leaders to redesign workflows and connect usage data to customer goals
• Serve as the clinical operational point of contact through pre-sale, implementation, and early adoption
• Act as the clinical subject matter expert on sleep testing workflows and home sleep apnea testing
• Partner with Regional Sales Managers on handoffs, QBRs, renewal or expansion discussions, and adoption risk identification
• Provide Product with implementation feedback, identify friction points, propose scalable solutions, and support go-to-market readiness
• Mentor and coach peers and newer specialists and build team templates and playbooks
• Plan multi-quarter priorities for the clinical implementation function and represent it in cross-team planning
• Initiate improvement projects addressing process, tooling, or enablement gaps
• Adhere to regulatory, compliance, quality, and privacy standards for medical devices and SaMD, including HIPAA; support audits and documentation

Senior Clinical Implementation Manager

• Create and maintain project schedules and timelines within project management software
• Direct and coordinate project resources across multiple departments
• Use generative AI tools to draft project communications, summarize client meetings, and create project documentation
• Proofread content, review designs, and test technology before product launches
• Assist clients with daily challenges and troubleshoot technical issues
• Provide innovative and scalable solutions as a subject matter expert
• Influence internal and client decision-makers to clear project issues and roadblocks
• Maintain project dashboards and status reports for stakeholders and company leadership
• Work with developers to create product features based on client feedback
• Manage product launch processes and provide feedback on new product features
• Develop understanding of market trends, industry trends, core technologies, and the impact of emerging AI trends on real estate
• Report to the Customer Experience Manager in a high-collaboration environment

Implementation Specialist – TouchTour

• Gather client requirements
• Prepare proof-of-concept files
• Perform data transformation and filtering
• Design processes and conduct implementation, testing, and troubleshooting
• Communicate with clients during pre-sales activities
• Liaise with the pre-sales coverage check team to facilitate initial sample-file delivery
• Collaborate with sales, product, engineering, consulting, and other internal teams throughout implementations
• Develop and share knowledge of pricing and reference data content, including instrument identifiers, symbol cross-reference, entity reference, prices, terms and conditions, corporate actions, and derived analytics
• Participate in product development with agile teams to improve existing and new products
• Manage client relationships and engage with clients day to day
• Standardize client-specific tasks
• Streamline data workflows and pipes
• Provide external and internal training and education
• Debrief complex situations

Implementation Specialist jobs in Colorado

Senior Clinical Implementation Manager

Implementation Specialist – TouchTour

Associate Implementation Specialist, Pricing and Reference Data