Implementation Specialist

• Support implementation of Medicare supplemental benefit initiatives and product enhancements
• Coordinate implementation activities and monitor project milestones
• Partner with business, operations, technology, compliance, and vendor teams to gather requirements and support implementation planning
• Identify risks, dependencies, and operational impacts associated with changes
• Support operational readiness, testing coordination, and implementation validation
• Research, document, and resolve operational issues related to benefit administration and program execution
• Develop, maintain, and enhance operational procedures, workflows, and process controls
• Identify process gaps and recommend efficiency, accuracy, and member-experience improvements
• Support quality reviews, benefit audits, bid activities, and other operational initiatives
• Analyze operational data and reporting to identify trends, issues, and improvement opportunities
• Assist with process improvements and operational best practices
• Maintain documentation for compliance reviews, audits, and business requirements
• Ensure benefit administration complies with policies, procedures, and regulatory requirements
• Build partnerships across business, operational, and vendor teams
• Participate in cross-functional meetings and implementation and operational initiatives
• Provide operational support, share knowledge, and foster collaboration

Manager, Product Implementation – Process Management

• Act as the primary point of contact for clients during implementation, maintaining regular communication and providing timely progress updates
• Collaborate with data integration, claims management, sales, product development, and IT teams to coordinate client onboarding and integration
• Conduct needs assessments and develop customized implementation plans
• Manage project timelines, resources, and deliverables for on-time and on-budget implementations
• Use project management tools efficiently, updating them weekly and informing customers and internal teams of project status
• Proactively identify and resolve implementation issues and challenges
• Monitor client satisfaction and gather feedback to improve implementation processes and client experience
• Serve as the subject matter expert on products and services, staying current on industry trends and best practices
• Perform other related duties as required

Client Implementation Manager

• Work with customer payroll vendors to determine outbound deduction file or API integration requirements
• Partner with customer HCM system teams to identify inbound demographic file or API integration requirements
• Extract files and ensure successful, accurate, and timely delivery to vendors
• Facilitate discovery sessions, integration overviews, training sessions, and implementation project meetings
• Gather and analyze customer integration requirements and recommend appropriate integration solutions
• Translate customer requirements into requirements documentation for internal engineering review and development
• Refine requirements documentation based on customer feedback and engineering recommendations
• Develop and execute testing plans to validate data integrations
• Oversee and support component testing and user acceptance testing
• Triage, troubleshoot, and resolve issues during testing and implementation
• Ensure transitions from customer legacy file transmission processes and data to the Benefitfocus platform
• Obtain customer and internal engineering sign-off and coordinate transitions to production support teams
• Partner with project managers to align integration deliveries with implementation milestones
• Manage 10 to 15 concurrent implementation and integration projects
• Collaborate with Product Management, Operations, Sales, and other cross-functional partners
• Provide training, mentorship, and support to junior associates
• Support team initiatives and perform other duties as assigned

Implementation Specialist jobs in Connecticut

Manager, Product Implementation – Process Management

Client Implementation Manager

Senior Implementation Consultant