Implementation Specialist

• Own and manage standard client onboarding projects for mid-market clients
• Serve as the day-to-day client contact, ensuring alignment on objectives, timelines, and deliverables
• Coordinate with cross-functional delivery teams to execute configurations, data integrations, and product deployments
• Identify project risks and issues early and collaborate with supervisors on resolution strategies
• Provide clear, proactive communication to clients and internal stakeholders
• Support clients in understanding workflows, product configurations, and training pathways
• Maintain accurate project plans, status reports, and documentation
• Contribute to process improvements by sharing feedback and supporting team initiatives
• Build foundational expertise in healthcare client environments, Qualtrics products, and implementation methodology

Associate Client Implementation Manager

• Own end-to-end eCommerce website builds from project kickoff through launch
• Translate client requirements and brand direction into complete, functional storefronts
• Design and build responsive desktop and mobile storefronts using HTML, CSS, and JavaScript
• Configure and validate product catalog, search, cart and checkout, customer flows, custom domains, analytics, SEO, and third-party integrations
• Troubleshoot platform build and functionality issues using documentation, tools, and internal resources
• Identify work requiring developers or subject matter experts and escalate with clear context
• Review requirements and identify gaps, risks, and dependencies before building
• Manage build timelines and workload while keeping status, progress, risks, and blockers visible
• Perform quality assurance and support formal testing before client review and launch
• Serve as the technical point of contact in client conversations, demonstrate websites, and explain functionality
• Document work and deliver a clean handoff to post-launch support teams
• Perform other duties as assigned

eCommerce Implementation Specialist

• Provide support to proactively identify, support, and address client needs
• Act as the team’s resource and subject matter expert when needed
• Identify client implementation needs and develop configurations supporting business and client processes
• Develop and deliver training and education to clients
• Conduct online meetings and conference calls to orient clients, present functionality, deliver training, and address concerns
• Support pre-sales product demonstrations, project scoping, and proposal development
• Document and organize SOPs, process workflows, and statistical data
• Prepare and deliver presentations, gather information, create materials, present findings, and lead discussions
• Identify trends, share customer insights, and recommend solutions to management

Implementation Specialist jobs in Illinois

Associate Client Implementation Manager

eCommerce Implementation Specialist

Senior Client Implementation Specialist