Manager

• Ensure the efficient daily operation of the Guest Services Department
• Act as shift supervisor and manage department workflow
• Create department processes, procedures, standards, and reports
• Provide leadership, guidance, mentoring, and training to Guest Services Associates
• Provide concierge-style customer service to Opera Philadelphia guests
• Facilitate orders and inquiries via phone, chat, email, mail, fax, and in person
• Process subscription/package sales, ticket orders, exchanges, ticket donations, and contributions
• Administer the complimentary ticket program for artistic, press, and industry needs
• Recommend products and upsell ticket packages, engagement events, and memberships
• Create and maintain reports using Tessitura Analytics to analyze audience and sales data
• Coordinate ticketing special offers and discount setup with internal teams and third-party vendors
• Create monthly staff schedules and supervise Guest Services Associates
• Track the Guest Services budget and provide analysis
• Manage departmental hold codes and provide recommendations to management
• Liaise with internal and external constituents and the Opera Philadelphia box office
• Oversee the Group Sale Program
• Monitor designated email inboxes and delegate inquiries
• Participate in outbound sales efforts and analyze results
• Handle customer service issues, record patron feedback and preferences, and identify cultivation prospects
• Perform quality assurance duties
• Represent Opera Philadelphia at performances and events
• Assist with mailings, patron correspondence, and data entry projects
• Participate in consumer research and analyze collected data
• Support VIP ticketing inventory and services with the Philanthropy team
• Coordinate VIP Services phone-line coverage
• Coordinate development holds and release timing with philanthropy leadership
• Coordinate printed-ticket distribution at pre-performance dinners and other events
• Perform related duties as assigned

Guest Services Manager

• Manage the clinical diagnostics portfolio, primarily clinical chemistry and immunoassay (CCIA), with additional responsibility across hematology, urinalysis, coagulation, LC-MS, and select point-of-care diagnostics
• Own business relationships with assigned supplier partners
• Drive alignment, performance, and profitable growth against annual operating plan objectives
• Develop and execute portfolio and supplier strategies
• Lead supplier business reviews, including performance analysis, business updates, opportunities, risks, and action plans
• Negotiate supplier commercial terms, including pricing, rebates, and marketing funding
• Partner with Legal and other stakeholders on contractual agreements
• Identify and evaluate new suppliers, products, technologies, and portfolio opportunities
• Lead new product launches and supplier introductions
• Develop and execute marketing programs, sales tools, campaigns, and growth initiatives
• Serve as a portfolio subject matter expert, providing product, market, competitive, and technical guidance
• Analyze market dynamics, business performance, pricing, margin, and forecasts to inform portfolio decisions
• Develop pricing and positioning strategies
• Partner with cross-functional teams across Sales, Finance, Supply Chain, Capital Contracting, Purchasing, Marketing, Quality, Regulatory, Legal, Product Administration, and Learning and Development
• Secure supplier support and funding for strategic programs
• Own business issues and drive timely resolution
• Prioritize and manage multiple suppliers, projects, deadlines, and business needs

Senior Portfolio Manager

• Act as an alternative in-office resource addressing HCP questions about patient access
• Call directly on HCP offices within the assigned geography
• Educate HCPs on patient support programs, access and reimbursement tools, and services
• Educate on product-specific acquisition and access options, including specialty pharmacy networks and specialty distribution
• Educate on resources for addressing access issues
• Provide local expertise on national and regional payer policies, coding changes, and claims submission processes
• Liaise with AbbVie’s Access and Reimbursement support center regarding prescription status and program eligibility
• Report payer trends for approved products to Patient Services and MHC account management teams
• Establish and maintain relationships with providers within the territory
• Stay current on managed care, reimbursement, and policy activities

Field Reimbursement Manager – Oral Migraine

• Serve as an alternative in-office resource for HCP questions about patient access
• Call directly on HCP offices within an assigned geography
• Provide expertise on coverage and access/reimbursement challenges affecting AbbVie Neuroscience products
• Educate HCPs on patient support programs and access/reimbursement tools and services
• Educate on product-specific acquisition and access options, including specialty pharmacy networks and specialty distribution
• Educate on resources for addressing access issues
• Provide local expertise on national and regional payer policies, payer issues, coding changes, and claims submission processes
• Liaise with AbbVie's Access and Reimbursement support center regarding prescription status and program eligibility
• Report payer trends for approved products to Patient Services and MHC account management teams
• Establish and maintain relationships with providers within the territory
• Remain current on managed care, reimbursement, and policy activities

• Lead and supervise store personnel
• Track and manage inventory
• Achieve key performance metrics
• Ensure efficient daily store operations
• Ensure regulatory compliance with state-specific regulations
• Plan and implement strategies to improve service standards and sales results
• Maintain brand standards in visual merchandising
• Review, communicate, and enforce company SOPs
• Evaluate employee performance and identify hiring and training needs
• Coach, train, and develop the team to meet company service standards and objectives
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Schedule effectively within the labor budget
• Maintain confidentiality and compliance
• Perform other tasks assigned by management
• Reports to the Area Manager

General Manager

• Support the General Manager in leading and supervising store personnel
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review, communicate, and enforce company SOPs
• Communicate SOP changes to employees with the General Manager and other leaders
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations while on duty
• Maintain professional relationships with business partners
• Assist with managing the labor budget
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management
• Support inventory tracking, key performance metrics, customer experience, and efficient daily store operations

Assistant General Manager

• Coordinate services for members who meet established criteria
• Educate members and promote self-management, quality care, and cost-effective outcomes
• Assess member needs and review service and resource options
• Develop and implement individualized plans of care
• Coordinate resources and monitor member progress
• Evaluate member status and discharge members when criteria are met
• Document the individualized member care management process and outcomes
• Address medical, psychosocial, clinical, behavioral health, mental health, and substance use disorder needs
• Provide counseling and referrals to community, local, and state programs
• Collaborate with caregivers, providers, community agencies, behavioral health teams, and other resources
• Manage and oversee a caseload of moderate- to high-risk members with complex needs
• Serve as a liaison among participants, families, physicians, and treatment-team members
• Analyze and evaluate referrals for potential program enrollment
• Conduct assessments to determine acuity, functional status, psychosocial status, and barriers
• Obtain required consent forms
• Apply discharge criteria and discharge members from care management programs
• Identify and report quality-of-care issues
• Maintain member confidentiality
• Attend company and departmental meetings and training sessions

RN Care Manager

• Manage and grow the central and western Pennsylvania CM&I practice
• Develop technical and cost proposals
• Lead a team of resident engineers, construction inspectors, and on-site teams
• Promote and enforce a culture of safety and provide guidance to field teams
• Participate in executive-level project meetings with clients
• Confirm that document control measures and communication protocols are properly implemented
• Develop and monitor KPIs to track project performance, risk, and trends
• Forecast staffing levels to support construction oversight
• Develop and provide long-term training for CM&I personnel
• Manage highway, bridge, and rail CM&I projects
• Support project-finance evaluation, project-risk assessment, client-agreement review, and subconsultant-contract preparation

Regional CM&I Manager

• Administer, implement, standardize, train users on, and drive adoption of Procore across ENFRA
• Ensure project teams consistently utilize Procore as the system of record
• Develop and deliver role-based Procore training programs
• Create work instructions, training materials, and knowledge resources
• Conduct onboarding, refresher training, and office hours
• Measure training effectiveness and user adoption
• Establish and maintain standard workflows, templates, permissions, and naming conventions
• Develop and maintain SOPs and work instructions
• Audit compliance with Procore usage requirements and standards
• Lead rollout of new Procore modules, functionality, and enhancements
• Configure company and project settings, permissions, and templates
• Support project startups, user management, and issue resolution
• Monitor utilization metrics and identify opportunities for improvement
• Partner with operations leadership to reinforce standards and accountability
• Develop adoption and compliance reporting, including monthly audit reports
• Support Procore integrations, including JDE and other business systems
• Analyze usage trends and recommend process improvements

Procore Systems Manager

• Manage the station’s entire computing environment, localized server architecture, high-security network perimeters, and integrated broadcast-IT ecosystems
• Maintain technical oversight, provisioning, and daily troubleshooting for Avid, iNews, Grass Valley Ignite, Harmonic, Crispin, Chyron, and Wide Orbit systems
• Administer and optimize local storage and server environments
• Oversee VMware/Hyper-V virtualized server platforms and NetApp NAS/SAN infrastructure
• Manage, patch, and monitor Fortinet firewalls, switches, and secure access points
• Enforce CMG corporate cybersecurity mandates
• Optimize Microsoft enterprise environments, Active Directory, endpoint systems, and automated script pipelines
• Manage local help desk workflow and provide high-priority support for control rooms, field news crews, digital production, sales, and administrative teams
• Formulate, test, and manage business continuity plans, cloud backups, and hardware redundancies
• Report to the Director of Engineering and collaborate with local engineering and CMG corporate technology teams

Manager jobs in Pennsylvania

Guest Services Manager

Senior Portfolio Manager

Field Reimbursement Manager – Oral Migraine

Field Reimbursement Manager – Oral Migraine

General Manager

Assistant General Manager

RN Care Manager

Regional CM&I Manager

Procore Systems Manager

Information Technology Manager