Onboarding Specialist

• Lead discovery and current-state mapping of end-to-end client onboarding processes
• Diagnose root causes, duplicated data capture, redundant reviews, hand-offs and control gaps
• Prioritise redesign opportunities by value, effort and risk
• Design future-state processes, user journeys and onboarding pathways
• Define data capture, mapping, business rules and reporting requirements
• Translate designs into business requirements, user stories and acceptance criteria
• Capture automation and AI opportunities for the Automation & Agentification Squad backlog
• Support pilots, process testing and business validation
• Prepare operating procedures, process documentation and transition materials
• Plan and facilitate workshops, interviews and walkthroughs
• Build relationships across client-facing, risk, compliance and operations teams
• Partner with change managers to drive adoption

Business and Process Analyst – Client Onboarding

• Take ownership of Line of Business outcomes, including end-to-end turnaround times, service level agreements (SLAs), and quality performance
• Oversee resolution of escalations, exceptions, and complex onboarding matters while adhering to AML and regulatory obligations
• Support implementation, communication, and monitoring of policy and process changes
• Strengthen AML knowledge and onboarding expertise through coaching, feedback, and upskilling initiatives
• Manage Enhanced Due Diligence (EDD) reviews and processes
• Partner with Training Analysts to identify development opportunities and support team capability uplift
• Conduct periodic quality assurance and spot-check reviews across the Client Onboarding team
• Collaborate with New Accounts, Sales, Compliance, Risk, and Legal teams to support account set-up
• Facilitate stakeholder alignment and collaboration sessions to drive consistency and best practice
• Build and maintain relationships with Business Development Executives and Managers regarding complex reviews and case resolutions

Onboarding Specialist jobs in Australia

Business and Process Analyst – Client Onboarding

Business and Process Analyst – Client Onboarding

Client Onboarding Specialist