Operations

• Oversee quality campaign delivery from client teams and own client communications and relationships
• Lead team projects and manage end-to-end client engagements and relationships
• Architect media strategy and lead campaign planning, builds, and ongoing management
• Build trust and rapport with clients; manage communications, updates, review requests, and questions
• Troubleshoot platform and media-execution issues
• Complete day-to-day tasks for clients and internal efforts
• Collaborate with peers to share and receive learnings
• Execute media platforms across Programmatic, Social, and Search channels
• Use DV360, TTD, Amazon DSP, Campaign Manager, Meta, LinkedIn, X, TikTok, Snapchat, Reddit, Google Ads, Microsoft Ads, and SA360
• Utilize internal tools and processes including Slack, GSuite, Salesforce, and Workday
• Mentor and develop team members and contribute subject matter expertise to Media trainings and initiatives
• Maintain understanding of the ad industry landscape and Media.Monks Media Activation services
• Identify opportunities to grow business with clients

Delivery Lead, Media Operations

• Monitor live data center and GPU infrastructure for performance, capacity, and reliability issues
• Lead or support incident response for production issues and drive fast, effective resolution
• Collaborate with engineering teams to ensure monitoring, alerting, and operational tooling are first class and catch issues before customer impact
• Partner with hardware, networking, orchestration, and infrastructure teams to resolve root causes and prevent recurrence
• Contribute to runbooks, on-call practices, and operational maturity as the platform scales
• Help build and scale the Operations & Maintenance function supporting mission-critical AI infrastructure
• Support post-launch monitoring, incident response, reliability, and exceptional customer support

Principal Data Center Operations and Maintenance Engineer

• Monitor live data center and GPU infrastructure for performance, capacity, and reliability issues
• Lead or support incident response for production issues and drive fast, effective resolution
• Collaborate with engineering teams to ensure monitoring, alerting, and operational tooling are first class and identify issues before customer impact
• Partner with hardware, networking, orchestration, and infrastructure teams to resolve root causes and prevent recurrence
• Contribute to runbooks, on-call practices, and operational maturity as the platform scales
• Help build and scale the Operations & Maintenance function supporting mission-critical AI infrastructure
• Support post-launch monitoring, incident response, reliability, and exceptional customer support
• Build operations and maintenance processes, tooling, systems, and operational discipline for next-generation AI infrastructure

Staff Principal Data Center Operations and Maintenance Engineer

• Own end-to-end planning, relationship management, and execution of the Global University Recruiting program
• Manage career fairs, campus partnerships, internship pipelines, and virtual or in-person recruiting events
• Own scheduling and coordination for open roles and recruiting projects across the business
• Manage complex, multi-stakeholder interview logistics with a high bar for accuracy and candidate experience
• Serve as the go-to Ashby expert, managing workflows, templates, data integrity, and reporting
• Partner with Recruiting Ops to improve system support and evaluate and implement AI-powered tools
• Ensure a positive, engaging, and consistent candidate experience from initial contact to final offer
• Partner with hiring managers, recruiters, and department heads on process, timelines, and logistics
• Leverage recruiting metrics and AI-assisted analytics to track performance, identify bottlenecks, and recommend improvements
• Lead and contribute to recruiting-related special projects, employer branding initiatives, process improvements, and ad-hoc operational needs

Talent Operations Specialist

• Provide general administrative, data, and operational support to the network home office and school sites
• Maintain accurate student and network records in Skyward and internal data tracking sheets
• Support collection, entry, and analysis of data for local, state, and federal compliance reports
• Assist with audits of student enrollment files, Special Education paperwork, and state reporting documentation
• Update trackers, databases, and SIS records for students receiving specialized services
• Draft related specialized-services documentation and family communications
• Manage meal eligibility status by reviewing CNEEB applications and running direct certification
• Draft and send meal eligibility status letters to families
• Verify MealTime data and resolve discrepancies
• Observe meal service at school sites for compliance with nutrition guidelines
• Provide hands-on support to school operations teams, including front desk coverage, meals coordination, and facilities support
• Co-manage the central operations inbox and route requests to appropriate stakeholders
• Review new-student data and anticipated needs for onboarding
• Request student records from previous districts and follow up on academic and health files
• Assist families with registration paperwork, verify data accuracy, and process enrollment submissions
• Perform other duties as assigned
• Report to the Director of Operations

Operations Associate

• Gain exposure to and understanding of basic transportation management principles
• Participate in daily operational tasks, including freight planning, asset utilization, safety management, DOT compliance, driver payroll, Customer Value Delivery, logistics management and analysis, driver supervision, profit-and-loss management, and maintenance coordination
• Gain understanding of industry trends and company initiatives related to driver retention
• Perform pertinent account-specific duties as required by the customer
• Perform other related duties as required or assigned
• Assist customers with transportation and logistics services under close supervision

Operations Intern

• Lead programs and projects related to delivering new and existing products and sales processes
• Improve and pioneer features that enhance ease of use for internal and external customers
• Act as liaison between sales, sales operations, and headquarters teams to drive scalability and automation
• Drive global sales systems and process improvements to increase operational productivity
• Support active opportunities requiring unique or complex solutioning
• Partner with Digital/IT, Global Services, Accounting, Finance, Field Sales, Customer Success, and Sales Operations teams
• Develop roadmaps and requirements balancing future vision, near-term opportunities, user requirements, business insight, and day-to-day issue management
• Gather and assemble stakeholder requirements for process improvement projects
• Drive complex, high-business-impact features to timely completion
• Gather and articulate business requirements and provide recommendations to cross-functional teams
• Manage end-to-end support for complex deal requests from field sales and sales operations
• Develop creative solutions and manage stakeholders through program/process implementation
• Ensure strong user experience and successful end-user adoption
• Set priorities around program goals and user needs and drive timely tradeoff decisions
• Identify, design, document, and communicate process requirements
• Represent functional selling-process needs in Salesforce and Oracle CPQ solutions
• Communicate trade-offs between customer expectations and engineering realities
• Own and maintain a centralized portfolio of initiatives, process enhancements, and operational requests from intake through delivery
• Establish intake, evaluation, prioritization, governance, and review practices
• Partner with Digital/IT and cross-functional stakeholders to manage backlogs, ownership, sequencing, and prioritization
• Track and report portfolio status, dependencies, risks, timelines, and delivery commitments
• Monitor initiative outcomes and adoption to assess business impact and ensure intended value is realized
• Champion standardization, automation, operational consistency, and scale
• Communicate portfolio accomplishments and business impact
• Execute communications plans and coordinate project activities with cross-functional subject-matter experts
• Identify and resolve issues, escalating when appropriate
• Apply organizational change management, including training, communications, and adoption management
• Represent the voice of the field, customer, and operations to drive continuous improvement
• Manage stakeholder expectations through clear, consistent communication
• Perform special projects and tasks assigned by the Senior Manager of Go-to-Market Operations

Sales Operations Partner III

• Oversee operations of Uline’s Washington branch, including Warehouse, Customer Service, Sales, HR, IT and Facilities departments
• Supervise branch departments to ensure impeccable customer service
• Ensure the 1-million-square-foot distribution center grounds exceed company standards
• Support recruitment and retention of top-tier talent
• Assist with employee relations
• Provide hands-on senior management
• Drive accountability through performance feedback

Operations Manager

• Participate in the MCA sales cycle by preparing sales presentations, calculating client change management needs, and writing statements of work
• Facilitate and lead consultative services for clients regarding enterprise transformation readiness
• Assess and document client culture, awareness, and adoption of manufacturing and operational excellence best practices and supporting technologies
• Design and lead executive sessions to define cross-functional strategic plans
• Lead team sessions to define current and future-state processes and value streams
• Develop quantitative models of current business performance and future-state designs
• Present engagement ROI and value creation to senior executives
• Prepare strategy and high-level project plans for migration from current state to proposed design
• Identify and resolve project issues involving change management, process implementation, data flow, application implementation, escalation and resolution
• Develop and present deliverables to senior executives and organizational stakeholders
• Facilitate development of KPI success measurements
• Build frameworks for managing organizational change
• Define the end state and success criteria
• Create operational excellence training materials and programs to train and mentor MCA Connect team members
• Transform client competitiveness, create economic value, drive revenue growth, increase productivity, and implement substantive change
• Utilize continuous improvement, Lean and Six Sigma tools to analyze client strategies, assets, processes, and technologies
• Sell the value of Operational Excellence to internal and external customers
• Identify process improvement and technology-leverage opportunities and develop strategic transformation roadmaps

Principal Operational Excellence Consultant

• Support daily operation of telephony, text, and chat systems.
• Submit and track technical support tickets, log incidents, and escalate unresolved issues.
• Run scheduled routing and warm-transfer tests and report anomalies.
• Collect, compile, and format helpline and contact center performance data.
• Follow up on outstanding submissions and maintain state-level data for dashboard updates.
• Maintain contact center directories, distribution lists, MOU tracking, liability insurance certificates, and required reports.
• Maintain the compliance database and compile quality assurance data.
• Track remediation action items and schedule accreditation check-ins.
• Manage system training access, enrollment, completion rates, scheduling, and registration.
• Administer network funding applications, including stipends, through Finance routing.
• Coordinate language and accessibility services and route service issues.
• Monitor contract renewal timelines, reconcile invoices against contracts, and maintain vendor records.
• Own the annual meeting calendar and manage invitations, platforms, registration, and attendance.
• Prepare agendas, capture notes, and track action items.
• Serve as first responder for the helpline inbox and Feedback Loop, handling routine requests and routing complex items.
• Maintain operational files, templates, trackers, and shared folders in audit-ready condition.
• Provide additional support to the Helpline team and NCPG projects as needed.

Operations jobs in Washington