Patient Access

• Schedule patient appointments for diagnostic, surgical, therapy, physician office visits, and other procedures/treatments.
• Obtain and verify demographic and insurance information.
• Register patients and enter data into the scheduling system.
• Work in a call center type environment.
• Meet individual quality metrics.
• Provide professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.
• Practice the Baptist Health philosophy of service excellence.

Patient Access Scheduler 1, Rehab – Scheduling

• Schedule patient appointments for diagnostic, surgical, therapy, physician office visits, and other procedures/treatments.
• Obtain and verify necessary demographic and insurance information.
• Register patients and enter data into the scheduling system.
• Work in a call center-type environment.
• Meet individual quality metrics.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.
• Practice the Baptist Health philosophy of service excellence.

Patient Access Scheduler

• Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work
• Handle and solve problems related to the assigned area
• Coordinate registration and pre-registration duties and ensure completion daily
• Provide staff training, coaching, education, and development
• Monitor daily productivity and communicate with staff
• Review and report department performance metrics including point of service, wait times, overtime, and productivity
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes, assign goals, and provide coaching or corrective action
• Participate in on-call rotation and provide administrative or educational guidance to staff
• Develop department processes and procedures and conduct performance audits
• Act as a resource for staff and ancillary departments and promote excellent customer service
• Manage projects involving implementation, tracking, and process changes; report to Patient Access Leadership
• Participate in facility activities and gather statistical information
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings to ensure process alignment and effective communication

Patient Access jobs in Florida

Patient Access Scheduler 1, Rehab – Scheduling

Patient Access Scheduler

Patient Access Supervisor