Patient Access

• Register patients and schedule appointments and surgeries
• Verify demographic, clinical, financial, and insurance information during the pre-registration process
• Accept point-of-service payments or provide guidance for payment options
• Clear patients for service delivery
• Verify patient identification, demographic information, and insurance coverage
• Enter patient information accurately into hospital information systems
• Refer patients with financial liability questions to appropriate resources
• Accept medical authorization or referral forms when appropriate
• Process key documents to obtain insurance information
• Provide payment estimates for out-of-pocket costs
• Educate patients and families on registration kiosks or online systems
• Identify routine issues and escalate them to the Lead Patient Access Concierge

Patient Access Concierge

• Register patients by verifying identification, demographic information, and insurance coverage
• Schedule appointments and surgeries
• Verify clinical, financial, and insurance information during the pre-registration process
• Accept point-of-service payments and provide guidance on payment options
• Enter patient information accurately into hospital information systems
• Refer patients with financial-liability questions to appropriate resources
• Accept medical authorization or referral forms when appropriate
• Process key documents to obtain insurance information
• Provide payment estimates for out-of-pocket costs
• Educate patients and families on registration kiosks or online systems
• Identify routine issues and escalate them to the Lead Patient Access Concierge
• Clear patients for service delivery

• Lead and manage a team of field-based Patient Access Liaisons.
• Ensure the group meets business and personal development objectives.
• Provide input on the strategic direction of the business.
• Coordinate with Area Sales Directors to facilitate teamwork between Patient Access and sales partners.
• Support joint team priorities, strong communication, and healthcare provider education on Amgen By Your Side services.
• Hold accountability for team performance, training, and compliance.
• Develop and track key performance metrics aligned with team efforts and company business objectives.
• Develop each team member individually to fulfill regional role requirements.
• Work with Hub Services, Case Managers, AllCare Care Managers, Patient Engagement Marketing, and Training to support patient access to medications.
• Ensure appropriate fundamental and ongoing team training and expertise.
• Identify new patient needs and communicate them effectively with cross-functional teams.
• Coordinate team participation in national and local patient meetings and events.
• Oversee and support patient programs to satisfy current patient educational needs.
• Develop presentations on group objectives and performance as needed, at least quarterly.

Patient Access jobs in New York

Patient Access Concierge

Patient Access Concierge

Regional Patient Access Lead