Patient Access Representative

• Work part-time on the day shift, 0700–1530, every other Saturday
• Research, collect, and analyze information
• Identify opportunities, develop solutions, and lead through resolution
• Collaborate on performance improvement activities based on program efficiency and patient experience outcomes
• Distribute analytical reports
• Utilize multiple system applications to perform analysis, create reports, and develop educational materials
• Apply knowledge of Trinity Health policies, practices, and processes to prioritize quality, confidentiality, and safety
• Research and compile information for ad-hoc operational projects and initiatives
• Synthesize and analyze data, provide detailed summaries, and present graphical data illustrating trends
• Recommend practical options or solutions while considering business strategy and supporting leadership decision-making
• Leverage program and operational data and measurements to define and demonstrate progress, ROI, and impacts
• Maintain knowledge of applicable laws, regulations, compliance requirements, policies, procedures, and guidelines

Part Time Patient Access Representative

• Provide patient-focused customer service
• Perform outpatient and/or inpatient registration and insurance verification functions
• Collect patient financial liability payments and ensure financial requirements are met, including Medicare medical necessity, payer pre-certifications, and referrals
• Provide general information to hospital users, patients, families, and physician offices
• Validate, obtain, and enter demographic, clinical, financial, and insurance information into the patient accounting system
• Interview patients, family members, and/or guarantors
• Perform registration activities across various settings and patient types
• Prepare patient estimates and inform patients/guarantors of liabilities
• Collect co-payments, co-insurances, deductibles, deposits, and outstanding balances at check-in
• Document payments/actions in the patient accounting system and provide payment receipts
• Obtain signed physician orders for tests and procedures
• Prepare identification bracelets and patient ID labels
• Obtain and scan patient/guarantor signatures on required forms
• Audit and record patient valuables and secure authorizations when needed

• Research, collect, and analyze information
• Identify opportunities, develop solutions, and lead through resolution
• Collaborate on performance improvement activities based on program efficiency and patient experience outcomes
• Distribute analytical reports
• Use multiple system applications to perform analysis, create reports, and develop educational materials
• Apply knowledge of Trinity Health policies, practices, and processes to prioritize quality, confidentiality, and safety
• Research and compile information for ad-hoc operational projects and initiatives
• Synthesize and analyze data, providing detailed summaries with graphical presentations of trends and practical recommendations
• Leverage program and operational data to define and demonstrate progress, ROI, and impacts
• Maintain knowledge of applicable laws, regulations, Trinity Health compliance requirements, Code of Conduct, policies, procedures, and guidelines