Patient Access Representative

• Register patients presenting for visits and explain the registration process
• Process patient co-payments, co-insurance, deductibles, and balances due
• Safeguard cash, checks, and receipts and reconcile the cash drawer
• Assist patients with kiosk check-in
• Complete Medicare Secondary Payer Questionnaires and adjust patient coverage
• Obtain signatures on consent, financial, and other required forms
• Scan, process, and record registration documents
• Counsel patients regarding non-covered services, ABNs, consents, and waivers
• Monitor the patient waiting area and manage registration flow
• Respond to patient concerns and potential safety issues
• Maintain an orderly registration desk and secure confidential information
• Initiate, schedule, reschedule, and cancel patient appointments
• Apply clinical department scheduling protocols and escalate issues when needed
• Capture and verify patient scheduling and registration information
• Communicate Patient Access management issues affecting appointments and care
• Follow confidentiality and equipment-security guidelines when working remotely
• Pre-register patients and verify identity, contact, insurance, and reimbursement information
• Create and assign patient guarantors
• Verify insurance coverage using real-time eligibility and apply coverage to visits
• Communicate financial clearance, contract, self-pay, and payment responsibility information
• Schedule patients with Financial Counseling as needed

• Greet patients professionally and warmly
• Collect and verify patient demographic and insurance information and enter it into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies and procedures
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patient questions, concerns, and issues
• Escalate complex or difficult situations to patient access senior staff or manager
• Ensure a smooth and efficient patient check-in and discharge process
• Provide excellent customer service

Patient Access Representative I

• Ensure a smooth and efficient patient check-in and discharge process
• Provide excellent customer service
• Collect and verify patient demographic and insurance information and enter it into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patient questions, concerns, and issues, escalating complex situations to patient access senior staff or manager
• Greet patients professionally and courteously

Patient Access Representative jobs in New Hampshire

Patient Access Representative

Patient Access Representative I

Patient Access Representative, I