Patient Access Specialist

• Handle large volumes of inquiries and requests from patients and customers
• Schedule diagnostic services, physician referrals, appointments, and provide general department information
• Schedule appointment requests and perform outbound calls to schedule Epic referrals
• Communicate insurance participation, financial responsibility, and time of service policy
• Obtain patients' insurance and demographic information in EPIC
• Perform real-time insurance verification
• Collect pre-registration information to address Epic work queue accounts
• Provide support and back-up coverage as needed
• Perform general faxing, filing, and mail sorting
• Facilitate team discussions regarding complex patient scheduling needs
• Work on escalated cases with higher complexity
• Escalate issues to lead, supervisor, or manager for resolution
• Perform other related duties as assigned

Patient Access Specialist II – Ophthalmology

• Greet patients and answer telephone calls
• Schedule appointment requests
• Indicate special needs, such as special accommodation and interpreter needs
• Communicate insurance participation, financial responsibility, and time of service policy to patients
• Obtain patients’ insurance and demographic information and register it in EPIC
• Perform real-time insurance verification and interpret responses
• Collect pre-registration information to address outstanding Epic work queue accounts
• Perform outbound calls for Epic referral scheduling
• Provide team support and back-up coverage as directed by the Supervisor and/or Manager
• Perform general faxing, filing, and mail sorting
• Perform other related duties as assigned

Patient Access Specialist I

• Handle large volumes of inquiries and requests from patients and customers
• Schedule diagnostic services, physician referrals, and appointments
• Provide general department information
• Schedule appointment requests and perform outbound calls to schedule Epic referrals
• Communicate insurance participation, financial responsibility, and time of service policy
• Obtain patients' insurance and demographic information in EPIC
• Perform real-time insurance verification
• Collect pre-registration information to address Epic work queue accounts
• Provide support and back-up coverage as needed
• Perform general faxing, filing, and mail sorting
• Facilitate team discussions regarding complex patient scheduling needs
• Work on escalated cases with higher complexity
• Escalate issues to lead, supervisor, or manager for resolution
• Perform other related duties as assigned

Patient Access Specialist jobs in New Jersey

Patient Access Specialist II – Ophthalmology

Patient Access Specialist I

Patient Access Specialist II – OBGYN