Patient Scheduler

• Ensures appropriate staffing is arranged for all patient care.
• Coordinates, monitors and schedules patient care across all clinical areas.
• Contacts patients and clinicians to schedule and confirm deliveries and visits.
• Interprets physician’s orders and schedules according to orders.
• Completes tasks and runs reports in required platforms.
• Coordinates scheduling needs with staffing availability.
• Ensures management is aware of staffing needs and requirements.
• Facilitates patient complaints or issues to the appropriate department.
• May perform clerk functions in addition to scheduling functions in the absence of a clerk.
• Safeguards the confidentiality of patient and proprietary Option Care information.
• Accepts other responsibilities and duties that may be assigned.

• Schedule patient appointments by phone and electronic correspondence
• Serve as the primary point of contact for patients and external facilities
• Collect, verify, and communicate patient insurance benefit details
• Educate patients about insurance verification and estimated financial responsibility
• Confirm appointments and provide appointment details, locations, and special instructions
• Create and maintain patient records, demographics, and required paperwork
• Contact referring provider offices for records and visit preparation details
• Coordinate with healthcare providers and medical staff
• Respond to patient inquiries by phone and written communication
• Collaborate with internal teams and third-party systems to support coordinated care
• Assist insurance verification associates when needed
• Maintain HIPAA compliance and confidentiality
• Perform other duties as assigned

Patient Scheduler I

• Schedule complex imaging and medical procedures, including Interventional, Nuclear Medicine, Anesthesia, Short Stay, and Admitting procedures
• Obtain exam information, specialized equipment and resource requirements, implant information, and current/historical medical information
• Collect ICD coding, medical history, allergy, and patient demographic information
• Schedule multiple exams across multiple departments and entities
• Obtain and manage physician orders efficiently
• Ensure imaging exams are correctly and efficiently scheduled and processed