Patient Service Representative

• Educate physicians and clinical staff on Breg's orthopedic bracing and supply program, product options, equipment use, and specialized applications
• Fit and use Breg products according to training requirements, clinical guidelines, and company standards
• Measure and fit patients with orthopedic soft goods and functional bracing
• Provide patients and healthcare providers with instructions on product use, care, and expected outcomes
• Deliver exceptional patient service and timely follow-up
• Coordinate product logistics, replenishment, ordering, returns, inventory transfers, and reconciliation
• Maintain inventory levels and reduce stagnant inventory by processing expired, damaged, or unsellable products
• Support order fulfillment and ensure account documentation is complete and accurate
• Maintain product displays, storage areas, and inventory spaces to operational standards
• Provide onsite support for recalls, audits, and field communication initiatives
• Complete inventory counts accurately and on time
• Prepare, compile, and submit insurance billing documentation
• Review pending claims, retrieve missing information, identify documentation deficiencies, and use Power BI, Breg Vision, and Breg Claims System (BCS)
• Obtain pre-authorization and collect applicable co-insurances, deductibles, and cash-pay amounts
• Track claim denials and claims requiring additional information with internal departments
• Comply with Breg policies, SOPs, HIPAA, FDA requirements, and applicable healthcare regulations
• Collaborate with Solution Team, Sales, and Field Operations to resolve account issues and improve service efficiency
• Prepare daily, weekly, and monthly management and account review reports, analyzing trends and process improvement opportunities
• Promote Breg's culture and demonstrate accountability through the See it, Own it, Solve it, and Do it framework

Patient Service Representative I

• Serve as the first point of contact by greeting and registering patients
• Place patient information into the electronic record keeping system
• Manage patient check-in and check-out from start to finish
• Verify identification and update or confirm demographic and insurance information
• Ensure appropriate forms are provided and completed accurately
• Collect specified co-pays and payments
• Screen for eligibility and financial assistance
• Follow policies and procedures for collecting and handling cash
• Ensure patient information is entered into the Electronic Health Record accurately and promptly
• Confirm, request, and process referrals and authorizations for specialty services
• Schedule appointments and make reminder/recall notifications
• Respond to customer billing and payment inquiries and escalate issues as needed
• Address customer needs and resolve concerns with leadership involvement
• Perform general clerical duties, including scanning information, tracking data, and receiving and sorting correspondence and packages
• Support clinics on an as-needed basis to cover time off, training, or as directed
• Perform other duties as assigned

Patient Service Representative – Float

• Perform patient scheduling, reception, and assigned department operational tasks
• Participate in customer service performance improvement projects
• Greet patients, providers, staff, and team members professionally
• Explain provider delays and assist with initial patient paperwork
• Maintain confidentiality and clinic workflow
• Confirm patient information and schedule appointments accurately
• Register patients in electronic health record systems
• Maintain efficiencies in scheduling with leadership and providers
• Create, distribute, and maintain patient charts and medical records
• Request archived records and pull onsite paper charts when needed
• Answer telephones within three rings, transfer calls, and take complete messages
• Support cost containment and use time effectively
• Set priorities and adjust to unscheduled situations
• Complete quality assurance and monitoring tools
• Document problems and initiate problem-solving plans
• Collaborate with resources to promote quality outcomes
• Stay current with developments in the field