Patient Service Representative

• Provide quality customer service and serve as a resource and guide for Finger Lakes Community Health patients.
• Complete and document patient scheduling, check-in, check-out, and payment collection duties.
• Greet patients, verify personal and insurance information, update records, collect payments, provide receipts, schedule follow-up appointments, and assist with forms and office policies.
• Schedule, reschedule, and confirm appointments by phone, online systems, or in person.
• Coordinate provider availability and optimize scheduling to minimize wait times.
• Document no-shows, cancellations, rescheduled appointments, telephone encounters, and actions in the electronic health record system.
• Attend morning huddles with the patient care team to address scheduling concerns.
• Identify additional Finger Lakes Community Health services that may benefit patients.
• Verify insurance eligibility and benefits, explain billing statements and payment assistance options, and resolve insurance discrepancies and patient inquiries with billing staff.
• Reconcile daily payments and cashbox.
• Open and/or close the building, clean the waiting room, and provide prompt and courteous service.
• Handle patient complaints professionally and escalate issues as needed.
• Perform other related duties assigned by the supervisor.

Virtual Patient Service Representative

• Prioritize clinic activities and front desk operations in the group practice clinic
• Monitor daily clinic operations according to NYU Dentistry standard operating procedures
• Act as work leader to junior clerical support staff
• Provide customer service support to dental clinic patients, including greeting and routing patients
• Maintain data integrity in AxiUm
• Perform cashier duties
• Ensure adherence to policies and procedures
• Suggest enhancements and improvements

Lead Patient Service Representative

• Provide first-level customer service to dental clinic patients
• Greet and route patients
• Maintain records and perform cashier duties
• Monitor daily clinic operations within guidelines
• Assign, review, and train student and casual employees engaged in routine tasks
• Assign patients to dental students
• Maintain student and patient appointment books
• Triage emergencies
• Arrange substitute patients when cancellations occur
• Schedule follow-up examinations
• Process health-related transactions and calculate payments
• Update and maintain files and records
• Suggest improvements to policies and procedures
• Handle inquiries requiring additional investigation or specialized knowledge