People Operations

• Partner with the CTO and leadership team across Engineering, Data, Analytics, IT and Security
• Align people strategy with roadmap execution and organisational evolution
• Own people partnering across the full Technology and Product organisation
• Lead workforce planning, levelling, org design and team transformation
• Coach, develop and direct a Senior People Partner
• Use people analytics to inform decisions on capability, attrition and cost
• Drive performance, engagement and team effectiveness in distributed, asynchronous, multi-country teams
• Own senior and sensitive employee relations cases
• Report to the People Director
• Shape the people strategy supporting M-KOPA's financial inclusion mission

Lead People Partner – Technology

• Own employment contracts, payroll coordination, visas, and employee policies end to end
• Maintain accurate, audit-ready SOC 2-related compliance processes
• Centralize ownership of freelancer and contractor engagement approvals
• Perform hands-on People Operations hygiene work when high impact
• Build an in-house people analytics capability
• Turn People data into actionable leadership decisions, including attrition and organizational health trends
• Report People function health to the VP People and wider leadership
• Own and evolve People systems such as HiBob and Mahana
• Automate repetitive People Operations work using n8n and partner with workflow automation engineers on complex builds
• Establish documentation and consistent processes before automation
• Reduce manual workload as the function scales
• Act as onboarding liaison for new hires
• Build a small team by hiring 2–3 specialists in analytics, automation, and systems over 12–24 months
• Partner with the VP People, Talent Acquisition, People Partners, and Finance/Legal
• Report directly to the VP People

Head of People Operations – Tech

• Document and improve People processes, policies, and workflows across Solen and its portfolio companies
• Support onboarding, offboarding, employee changes, and HRIS data management across multiple entities and locations
• Support benefits administration and resolve benefits issues with brokers, carriers, vendors, and internal teams
• Support payroll operations across the US, Canada, UK, Portugal, Brazil, and other locations as Solen grows
• Partner with payroll providers and EOR partners to ensure accurate and timely payroll processing
• Help maintain compliance with domestic and international employment, payroll, and benefits requirements
• Assist with payroll reporting, reconciliations, and year-end processes
• Prepare reports related to headcount, payroll, benefits, turnover, and other people metrics
• Support acquisition integration efforts from a people operations perspective