People Operations

• Serve as the first point of contact for associates and corporate employees seeking support with People-related questions, Workday transactions, policies, programs, and services
• Receive, research, respond to, and resolve inquiries through Workday Help Case Management and other approved support channels
• Manage a high-volume case queue based on urgency, business impact, service-level commitments, and established procedures
• Provide clear, accurate, professional, and customer-focused written responses
• Apply policies, standard operating procedures, knowledge articles, process documentation, and system resources
• Complete permitted Workday transactions and support requests within the role’s defined scope
• Own cases from intake through resolution whenever possible
• Identify and escalate complex, sensitive, risky, policy-related, system-related, or out-of-scope inquiries to Tier 2, COE, HRIS, Absence/Benefits, Payroll, Talent Acquisition, or other teams
• Maintain complete, accurate, timely, and audit-ready case documentation
• Protect confidential associate, employee, and company information
• Meet expectations for case quality, productivity, response time, resolution time, schedule adherence, customer experience, and SLAs
• Participate in training, calibration sessions, team meetings, quality reviews, and knowledge-sharing activities
• Identify recurring questions, unclear processes, knowledge gaps, system issues, and self-service improvement opportunities
• Adapt to evolving People processes, Workday functionality, business priorities, organizational structures, and service-delivery needs

People Shared Services Specialist I

• Own and continuously improve employee lifecycle processes, including onboarding, offboarding, employee records, and related HR operations
• Manage benefits and leave administration and serve as a primary operational partner to brokers, carriers, and vendors
• Oversee I-9 compliance, workers' compensation, unemployment claims, required training, and other assigned compliance activities
• Manage employee HR inquiries and ensure employees and managers receive timely, consistent support
• Maintain HR policies, procedures, documentation, employee resources, and the HR compliance calendar
• Coordinate recurring HR programs including open enrollment, compliance activities, and employee communications
• Establish operational controls and conduct routine audits to maintain accurate, compliant, and audit-ready HR records and processes
• Partner with the Senior HR Analyst on HRIS, data integrity, reporting, compensation processes, and HR technology initiatives
• Develop employee and manager self-service resources
• Own the continuous improvement roadmap for People Operations by identifying and implementing opportunities to simplify, automate, or eliminate inefficient processes through AI, automation, and technology
• Build scalable HR processes and establish measurable improvements in efficiency, accuracy, service delivery, and employee experience
• Assume additional People Operations responsibilities as organizational needs evolve, including HR systems, reporting, analytics, or compensation administration

HR Manager, People Operations

• Own and continuously improve employee lifecycle processes, including onboarding, offboarding, employee records, and related HR operations
• Manage benefits and leave administration and partner with brokers, carriers, and vendors
• Oversee I-9 compliance, workers' compensation, unemployment claims, required training, and other compliance activities
• Manage employee HR inquiries and provide timely, consistent support to employees and managers
• Maintain HR policies, procedures, documentation, employee resources, and the HR compliance calendar
• Coordinate open enrollment, compliance activities, and employee communications
• Establish operational controls and conduct routine audits to maintain accurate, compliant, audit-ready HR records and processes
• Partner with the Senior HR Analyst on HRIS, data integrity, reporting, compensation processes, and HR technology initiatives
• Develop employee and manager self-service resources
• Own the People Operations continuous-improvement roadmap using AI, automation, and technology
• Build scalable HR processes and measure improvements in efficiency, accuracy, service delivery, and employee experience
• Assume additional People Operations responsibilities, including HR systems, reporting, analytics, or compensation administration as organizational needs evolve
• Support Casepoint's HR operations for its U.S. workforce