Phlebotomist

• Assist in determining donor suitability
• Establish rapport with donors to ensure customer satisfaction while maintaining donor confidentiality
• Respond to and assist with handling donor reactions
• Monitor donors and equipment to ensure donor health and product quality
• Set up, disconnect and operate automated plasmapheresis machines
• Disconnect and dispose of contaminated disposable equipment
• Work in a plasma center producing plasma-derived medicines for healthcare use

• Provide patient-centered registration, laboratory, and diagnostic services in Patient Service Center settings
• Interpret laboratory orders, verify patient identity and test requirements, and complete order verification
• Transcribe non-SLUHN laboratory orders into the St. Luke's EHR system
• Assist patients with kiosk registration and perform Epic registration workflows
• Obtain referrals, pre-certifications, insurance verification, and other required registration information
• Verify insurance or self-pay eligibility and collect applicable payments, co-pays, and deductibles
• Perform venipuncture, capillary collection, and heel sticks for newborn, pediatric, adult, and geriatric patients
• Label specimens, verify specimen integrity, and follow laboratory collection, safety, infection prevention, and regulatory standards
• Collect approved non-blood specimens, including throat and nasal swabs
• Maintain respirator fit-testing competency and use N95 or respirator-level protection when indicated
• Perform outpatient EKGs, including patient preparation, lead placement, image acquisition, quality review, troubleshooting, and Epic routing workflows
• Process, prepare, package, track, store, and transfer specimens to the core laboratory
• Complete accurate EHR documentation
• Operate and maintain centrifuges, EKG equipment, kiosks, and related technology
• Maintain site cleanliness and manage supply inventory
• Communicate with patients, scheduling, laboratory leadership, registration teams, couriers, cardiology, and laboratory processing areas
• Travel between Patient Service Center locations as needed for staffing, service, EKG coverage, specimen collection, or emergency operational needs
• Maintain required competencies, training, and documentation

Phlebotomist, Laboratory Services

• Assist in determining donor suitability
• Establish rapport with donors to ensure customer happiness while maintaining donor confidentiality
• Respond to and assist with donor reactions
• Monitor donors and equipment to ensure donor health and product quality
• Set up, disconnect, and operate automated plasmapheresis machines
• Disconnect and dispose of contaminated disposable equipment
• Work in a plasma center providing essential plasma-derived medicines for patients

• Perform phlebotomy, EKG, and DNA collections on routine and STAT bases
• Perform test ordering and clerical duties
• Accession orders and process clinical specimens for transport to the HNL processing facility
• Perform venipunctures, capillary collections, POCT, EKG, PKU, DUI, drug screen, and DNA collections for all age groups
• Positively identify patients before specimen collection according to laboratory protocol
• Accurately label, process, prepare, and store specimens for transport
• Clarify orders and pre-analytical test requirements
• Review requisitioned tests for accuracy before processing and releasing for transport
• Log courier calls and contact couriers for specimen pickups
• Perform LIS and HIS data entry for blood and body fluids
• Obtain blood and body fluid specimens from hospital, outpatient drawing areas, and emergency rooms
• Use appropriate programs, systems, applications, and laboratory equipment
• Respond to customer and client inquiries regarding specimen requirements, testing schedules, and hospital and departmental operations
• Handle heavy workloads, work independently or extended hours as necessary, multitask, prioritize, and remain organized
• Serve as a liaison between LVHN-Pocono and counterparts/customers
• Project a positive image of the Medical Center with a focus on patient care and customer relations

• Perform phlebotomy, EKG, DNA collections, and other patient services on routine and STAT bases
• Perform venipunctures, capillary collections, POCT, EKG, PKU, DUI, drug screen, and DNA collections for all age groups
• Perform test ordering, clerical duties, specimen accessioning, processing, preparation, storage, and transport
• Positively identify patients and accurately label specimens according to laboratory protocols
• Clarify orders and pre-analytical test requirements; review requisitions for accuracy
• Log courier calls and coordinate specimen pickups
• Perform LIS and HIS data entry for blood and body fluids
• Obtain blood and body fluid specimens from hospital, outpatient, and emergency-room areas
• Use assigned programs, systems, applications, and laboratory equipment
• Respond to customer and client questions regarding specimen requirements, testing schedules, and hospital and departmental operations
• Handle heavy workloads, work independently or extended hours as necessary, multitask, prioritize, and remain organized
• Serve as a liaison between LVHN-Pocono and counterparts/customers while assisting with inquiries and concerns
• Project a positive image of the Medical Center with a focus on patient care and customer relations

• Perform phlebotomy, EKG, DNA collections and other patient services on a routine and STAT basis
• Perform test ordering, clerical duties and specimen processing
• Accession orders and prepare clinical specimens for transport to the HNL processing facility
• Perform venipunctures, capillary collections, POCT, EKG, PKU, DUI, drug screen and DNA collections for all age groups
• Positively identify patients and accurately label collected specimens
• Process, prepare and store specimens for transport according to laboratory procedures
• Clarify orders and pre-analytical test requirements
• Review requisitioned tests for accuracy and release specimens for transport
• Log courier calls and contact couriers for specimen pickups
• Perform LIS and HIS data entry for blood and body fluids
• Obtain blood and body fluid specimens from hospital, outpatient drawing areas and emergency rooms
• Use laboratory programs, systems, applications and equipment
• Respond to customer and client inquiries about specimen requirements, testing schedules and hospital or departmental operations
• Handle heavy workloads, work independently or extended hours as necessary, and multitask and prioritize
• Serve as a liaison between LVHN-Pocono and counterparts/customers while addressing inquiries or concerns
• Project a positive image of the Medical Center with a focus on patient care and customer relations

• Perform venipunctures at HNL clients and home draw locations
• Collect specimens and explain proper patient collection procedures
• Clarify orders and pre-analytical test requirements
• Perform patient registration, requisition lab orders, and verify billing information
• Assess specimen suitability according to laboratory criteria and SOPs
• Travel to nursing homes, home draw sites, and other locations for specimen collection
• Process, store, and transport specimens according to laboratory procedures
• Respond to customer inquiries about specimen requirements and testing schedules
• Maintain knowledge of specimen requirements and collection devices
• Maintain supply inventory and an orderly work area
• Provide on-call and mobile services as required
• Assist with orientation, training, and mentoring of new staff
• Report collection statistics, patient wait times, and patient satisfaction surveys
• Participate in Continuous Service Improvement and continuing education programs
• Record and document mileage reimbursement through established electronic processes
• Perform waived testing, patient order entry, and specimen processing with general supervision
• Provide logistical support to team members and general assistance to customers

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