Platform Engineer

• Lead advanced triage, investigation, and analysis of high-severity alerts and incidents across SIEM, endpoint, network, email, identity, and cloud security platforms
• Perform deep-dive log analysis, event correlation, threat hunting, and root-cause analysis
• Identify attack patterns, indicators of compromise, and control gaps
• Administer and maintain security platforms, including configuration updates, rule tuning, alert logic validation, data source onboarding, connector health checks, and access administration
• Develop, refine, and maintain detection use cases, correlation rules, dashboards, playbooks, standard operating procedures, and response runbooks
• Coordinate incident response with security engineering, infrastructure, cloud, network, identity, application, and business teams
• Provide technical guidance, quality review, and mentoring to L1 and L2 SOC analysts
• Document investigations, evidence, actions taken, lessons learned, and control recommendations in ticketing and case management systems
• Support 24/7 SOC operations through structured handovers, shift support, service level adherence, and collaboration with global Follow-The-Sun teams

Security Platform Engineer

• Lead engineering execution across the Veeva Platform ecosystem
• Translate platform engineering strategy into executable plans and measurable outcomes
• Manage and develop a multidisciplinary team of engineers and specialists
• Partner with Product Owners, Scrum Masters, business stakeholders, Vault teams, vendors, and matrix teams
• Drive adoption of reusable engineering standards, integration patterns, release practices, and configuration best practices
• Balance divisional requirements with scalable, secure, reusable enterprise platform objectives
• Provide technical leadership across Veeva Vault implementations, integrations, and platform services
• Lead security initiatives including MFA enablement, authentication modernization, OAuth adoption, and technical-risk remediation
• Manage vendors and matrix teams in a complex global environment
• Champion AI-enabled engineering practices, automation, and continuous improvement
• Build and operationalize a high-performing Veeva Platform Engineering delivery team
• Deliver strategic platform backlog initiatives and roadmap-aligned engineering commitments
• Optimize release management across the Veeva ecosystem
• Promote enterprise-first thinking and evolve the Veeva Platform into a scalable, secure, reusable enterprise capability

Associate Director, Veeva Platform Engineering Lead

• Ensure the 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud
• Maintain platform stability, performance, and reliability with emphasis on application-layer support and operational ownership
• Troubleshoot pods in AKS/EKS and analyze application and database performance issues
• Investigate Java, Grails, and Hibernate application performance issues, identify root causes, and implement solutions
• Monitor SaaS applications and infrastructure across Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, and MySQL
• Participate in on-call escalations and provide technical guidance during critical incidents
• Communicate proactively with customers regarding technical issues
• Guide junior engineers technically when needed
• Manage alerts, incidents, and service requests through FreshService, including logging, prioritization, resolution, and escalation
• Develop and maintain operational procedures, runbooks, and knowledge base articles
• Drive continuous improvement to optimize operational efficiency and reduce incident rates
• Collaborate with backend engineering and development teams on complex issues and preventative measures
• Ensure adherence to SLAs and KPIs
• Maintain operational documentation, system diagrams, contact lists, and escalation paths
• Ensure compliance with security and compliance policies
• Plan and coordinate scheduled maintenance with minimal service disruption

Senior Platform Support Engineer

• Design, implement, integrate, and support enterprise integration platforms across cloud and on-premises environments
• Build reusable integration capabilities
• Develop and maintain CI/CD pipelines
• Automate deployments
• Integrate enterprise applications and middleware platforms
• Implement security controls
• Monitor platform health
• Troubleshoot production issues
• Drive platform reliability and standardization
• Recommend modernization options
• Identify new business opportunities
• Cultivate relationships with teams and stakeholders
• Collaborate with application, infrastructure, security, DevOps, and architecture teams

Platform Integration Engineer – MuleSoft Anypoint, SAP Integration

• Work closely with cross-functional teams to understand technology requirements and design solutions to meet business needs
• Develop technical specifications and detailed documentation for new features and enhancements
• Stay current with the latest technology trends and advancements and suggest ways to incorporate them into existing solutions
• Conduct code reviews to ensure the quality and maintainability of the codebase
• Participate in the resolution of technical issues and provide technical support to team members
• Collaborate with the testing team to ensure software solutions are thoroughly tested and meet quality standards
• Participate in daily stand-up meetings and project planning sessions
• Write, test, and deploy software solutions
• Participate in code reviews and provide feedback to other team members

Platform Support Engineer

• Coordinate end-to-end release planning across Enterprise Integration platforms
• Manage the integrated release calendar and deployment schedule
• Ensure release readiness across platform, infrastructure, and application teams
• Coordinate production deployments and operational handovers
• Validate deployment prerequisites, rollback plans, and post-release verification activities
• Coordinate Change Advisory Board (CAB) activities related to platform releases
• Ensure release communications across all stakeholders
• Monitor release execution and support post-deployment stabilization
• Identify release risks and coordinate mitigation actions
• Drive continuous improvement of release management processes and deployment governance
• Orchestrate complex releases involving multiple platforms and stakeholders
• Balance operational stability with delivery speed while ensuring controlled, predictable, and high-quality production deployments

Platform Integration – CI/CD Platform Engineer

• Connect and onboard diverse cybersecurity data sources
• Map and normalize security data to power exposure and threat management use cases
• Customize workflows to deliver measurable outcomes
• Configure, customize, and automate data transformations and workflows using Python and APIs
• Partner with cybersecurity subject matter experts to onboard data pipelines and map IT and security sources to customer use cases
• Troubleshoot pipeline health and audit customer data across environments
• Identify data quality issues and security gaps, and define remediation steps
• Collaborate with Sales, Product, and Services teams on implementation and integration plans
• Communicate technical findings to stakeholders
• Provide field-based insights to Engineering to drive product improvements
• Report to the Director, Software Development Engineering in the Technical Implementation and Integration department

Senior Staff Integration Engineer – Security Platform, Data Pipelines

• Lead software design and implementation phases, focusing on requirement analysis, coding, and testing for high-performance embedded systems
• Utilize expertise in integration, debugging, and testing to enhance software quality and performance in a fast-paced Agile environment
• Manage configuration processes using Clearcase and Clearquest, ensuring robust version control and traceability
• Collaborate with cross-functional teams to deliver solutions while navigating wireless protocols and RFNTP client/protocol
• Design and develop software architectures for Linux-based embedded systems using C++ and C
• Work closely with developers, integrators, method experts, and customers to ensure software interface alignment and drive standardization

Software Engineer – Platform

• Lead day-to-day ServiceNow production support across Tier 1 and Tier 2 teams
• Ensure platform availability, reliability, and performance across environments
• Manage support operations for multiple ServiceNow modules and instances
• Define and maintain support processes, workflows, and escalation models
• Oversee shift operations, including 24x7 support structures
• Participate actively in platform clone and upgrade activities
• Act as the primary escalation point for P1 and P2 incidents
• Lead major incident bridges and ensure timely resolution
• Drive root cause analysis and corrective actions
• Track incident trends and implement preventive measures
• Ensure SLA and OLA adherence across support tiers
• Own overall ServiceNow support service delivery
• Define KPIs, SLAs, and operational metrics
• Conduct service reviews with stakeholders and leadership
• Ensure compliance with governance standards and best practices
• Drive operational maturity and service improvements
• Lead and mentor Tier 1 and Tier 2 support teams
• Manage team capacity planning and resource allocation
• Conduct performance reviews and skill development planning
• Identify training needs and drive capability building
• Foster a collaborative, high-performance team culture
• Identify recurring issues and drive permanent fixes
• Promote automation and platform optimization initiatives
• Improve platform performance and operational efficiency
• Drive knowledge management and documentation maturity
• Implement proactive monitoring strategies
• Serve as the primary point of contact for business stakeholders
• Coordinate with infrastructure, security, and integration teams
• Manage vendor relationships and support transitions where applicable
• Provide executive-level reporting on platform health and performance
• Oversee change and release activities across environments
• Ensure smooth production deployments and stabilization
• Review high-risk changes and approve deployment readiness
• Support release planning and execution strategies

Senior ServiceNow Engineer – Platform Operation, Reliability

• Build, test, deploy, and operate AI-powered workflows, agents, and automations within RevOps systems such as Salesforce, Microsoft 365, Azure AI, and Copilot
• Implement prompt logic, orchestration flows, tool calling, and context retrieval for LLM-based systems
• Translate approved AI solution designs into scalable, maintainable, and secure implementations
• Ensure AI solutions are production-ready, observable, resilient, and aligned with business outcomes
• Design and maintain LLM evaluation frameworks assessing accuracy, relevance, consistency, and outcome impact
• Implement offline evaluations with curated datasets, golden answers, and regression test suites
• Implement online evaluations using user feedback loops, telemetry, and behavioral usage signals
• Define evaluation thresholds, quality gates, and launch-readiness criteria
• Design and implement hallucination-reduction strategies using RAG, context filtering, grounding, citations, guardrails, validation checks, and response constraints
• Monitor AI outputs, confidence signals, and failure modes in live environments
• Investigate root causes of incorrect or low-confidence outputs and implement corrective improvements
• Define and instrument metrics for quality, adoption, latency, reliability, and operational or revenue impact
• Build telemetry connecting AI usage to downstream operational and revenue outcomes
• Implement context pipelines using structured data, documents, and governed knowledge assets
• Enforce data quality, access controls, grounding standards, and versioning
• Support documentation, testing, auditability, change management, privacy, security, and responsible AI requirements
• Collaborate with RevOps AI Product Managers, AI Solutions Architects, Systems teams, analytics teams, and GTM stakeholders
• Support enablement, adoption, reviews, retrospectives, and continuous post-launch improvement

Platform Engineer jobs in India