Product Operations

• Report to the Manager, Product
• Liaise between vendors and internal teams to ensure product information is accurate, tracked, and updated efficiently
• Support product launches by coordinating sampling, channel setup, launch, and post-launch updates
• Coordinate pre-launch product details including SKU information, dimensions, weights, materials, and packaging with external vendors
• Track post-launch product changes, including packaging updates, specification changes, variant additions, and product page updates
• Maintain product information in internal trackers, product databases, and shared documents
• Support SKU creation and updates, product attributes, variant details, product specifications, and packaging information
• Perform quarterly audits of product source-of-truth data and communicate with vendors to collect missing details
• Onboard new vendors and document business information for Finance, Supply Chain, and Product teams
• Review product performance data, including returns and warranty claims, and assist with vendor credit chargebacks
• Monitor vendor and product testing/audit reports for validity and currency
• Coordinate third-party quality control inspections and factory audits with the Product team to ensure compliance

Coordinator, Product Operations

• Own the operational health, stability, and optimization of Member Experience & Digital Health capabilities
• Lead identification, triage, and resolution of complex product, platform, data, integration, and technology issues
• Conduct root cause analysis, eliminate recurring problems, and implement sustainable solutions
• Partner with Product, DTS, Engineering, Architecture, Data, Operations, and external vendors on technical and operational improvements
• Monitor platform performance, operational metrics, KPIs, and service levels
• Analyze member journeys, operational processes, and platform capabilities to identify gaps and improvements
• Own and prioritize a Product Operations backlog and roadmap
• Improve backend systems, APIs, integrations, data flows, shared services, workflows, and platform processes
• Coordinate cross-functional initiatives, including ownership, priorities, dependencies, milestones, and escalations
• Optimize integrations, data flows, and shared services while reducing technical debt and operational complexity
• Translate complex technical, operational, and data-related issues into business impacts and actionable recommendations
• Champion scalable enterprise-wide solutions
• Foster continuous improvement through proactive monitoring, operational excellence, problem management, and optimization initiatives

Senior Product Manager, Product Operations, Member Experience, Digital Health

• Own the end-to-end product operational model, from intake and portfolio governance through analytics, measurement, and continuous improvement
• Report to the VP of Product Management and work cross-functionally with Engineering, Design, Data, Finance, and Marketing
• Govern the rollout of GS1 Canada’s structured product operating model across teams
• Define and maintain KPI frameworks and product success metrics across the product portfolio
• Establish and govern the analytics platform, ensuring data quality, accessibility, and accuracy
• Implement and manage executive dashboards that surface product trends, risks, and opportunities
• Own the NPS program, including surveys, feedback consolidation, sentiment analysis, and insight presentation
• Establish a centralized customer research repository and synthesize fragmented feedback into prioritized insights
• Partner with Subscriber Support and Account Management to identify field signals and operational friction
• Implement and optimize product analytics tooling, including Pendo and related platforms
• Design and deliver ad-hoc analyses and actionable recommendations on product opportunities and user behavior
• Evaluate, pilot, and scale generative AI and agentic system capabilities within the product organization
• Maintain the AI Workbench, including AI skills, prompts, responsible-use governance, and enablement
• Establish intake discipline, portfolio visibility, dependency tracking, risk flagging, and executive portfolio health reporting
• Create and enforce product governance standards, documentation templates, decision logs, launch checklists, and post-launch reviews
• Own the product management technology stack, tools, platforms, and integrations
• Standardize product processes, communications, and documentation across teams
• Develop self-service product insight capabilities through dashboards, templates, documentation, and training
• Support onboarding and integration of new product managers

Product Operations Manager, AI & Insights

• Own a high-volume category of Technical Operations tickets
• Provide operational assistance and handle requests accurately and efficiently
• Manage workflows including workspace provisioning, SSO configuration support, and environment/deployment amendments
• Diagnose, replicate, and resolve issues within defined workflows, runbooks, and escalation paths
• Escalate issues outside established processes to Product Specialists, Engineering, or Support Managers
• Improve SOPs, reduce manual effort, and create scalable operational processes
• Deliver excellent customer service as part of the Support team
• Identify recurring questions, documentation gaps, and customer education opportunities
• Surface recurring issues, patterns, and friction points to Product, Engineering, Support, and Customer Success teams
• Monitor customer health and help resolve operational issues proactively
• Collaborate with Product Specialists, Support Managers, Engineering, and cross-functional partners

Product Operations jobs in Canada

Coordinator, Product Operations

Senior Product Manager, Product Operations, Member Experience, Digital Health

Product Operations Manager, AI & Insights

Product Operations Specialist