Product Operations

• Lead and coordinate Product Operations activities across ideation, discovery, development, launch readiness, commercialization, and post-launch reviews
• Improve the quality and consistency of NPI deliverables, including discovery outputs, Voice of Customer evidence, value propositions, business cases, launch plans, and readiness reviews
• Establish and maintain milestone, risk, dependency, and action tracking for priority NPI programs
• Facilitate cross-functional working sessions and document decisions, owners, due dates, and escalations
• Monitor NPI performance and generate actionable insights to improve launch quality, predictability, adoption, and commercial execution
• Support root-cause and corrective-action activities for delayed, underperforming, or at-risk offerings
• Deploy and sustain Honeywell Accelerator Global Design Models and governance routines
• Drive adherence to standard work, simplify processes, eliminate duplication, and reduce administrative burden
• Build repeatable intake, prioritization, governance, documentation, and escalation mechanisms
• Partner with process owners and subject-matter experts to resolve gaps across tools, workflows, roles, and decision rights
• Implement automation, AI, reporting, and workflow improvements to increase productivity and data quality
• Create reusable job aids, templates, training materials, and best-practice resources
• Support portfolio-review cadences by consolidating data, validating inputs, preparing decision materials, and tracking actions
• Enable portfolio roadmap execution and maintain operational data for product and offering decisions
• Translate product, market, customer, financial, and operational data into recommendations for leadership
• Maintain decision logs and action registers
• Support Voice of Customer planning, evidence collection, data management, and analytical synthesis
• Develop or coordinate customer, market, and competitive insights
• Support ideation events, discovery workshops, segmentation, market assessment, and value-proposition activities
• Connect customer and market insights to portfolio, investment, roadmap, launch, and commercialization decisions
• Support sales enablement and commercial readiness for priority launches
• Serve as the operating connector among Offering Management, Engineering, Marketing, Sales, Finance, PMO, and business leadership
• Influence teams without direct authority across complex, multistakeholder initiatives
• Facilitate governance forums and ensure issues reach appropriate decision-makers
• Communicate risks, choices, recommendations, and outcomes to senior stakeholders
• Coach stakeholders on Product Operations processes, tools, data expectations, and standard work

Product Operations Lead

• Own end-to-end setup of new program launches across messaging and IVR platforms including RapidPro, Turn, Exotel, Motor Admin and the internal Orchestrator
• Validate and consolidate requirements from medical, film and translation teams before setup
• Manage template approvals and campaign creation, including code-based configuration
• Set up project-specific journey logic, including conditional acknowledgments and response handling
• Ensure launches are delivered on time, thoroughly tested and fully functional before going live
• Build complete IVR journeys in Exotel, including onboarding flows, campaign journeys and user-friendly navigation
• Set up QR- and IVR-based onboarding, including QR configuration, Motor Admin flows and Turn journeys
• Track incoming program data, maintain data trackers, monitor ingestion and identify and flag dashboard data errors
• Investigate and resolve technical issues across platforms
• Support platform transitions and migrations involving flows, campaigns and media
• Write and maintain PRDs, launch runbooks, dashboard requirements and other product documentation
• Build SurveyCTO survey flows for research and training projects, collaborating with research teams and supporting implementation, refinement and IRB approval processes where required

Product Operations Associate

• Configure the Syneos Health Unified Clinical Veeva Vault platform
• Provide expertise in Veeva Vault configuration as a certified Vault platform administrator and configuration specialist
• Manage configuration changes according to agreed priority backlog items
• Collaborate across Clinical IT teams with the Program Manager, Product Manager, IT Architects, and Vault Clinical Implementation team
• Complete Certified Vault Training and stay up to date
• Deliver product enhancements through the agreed backlog process
• Ensure the Veeva Vault platform follows best practices while evolving to meet business needs
• Participate in impact assessment activities and review proposed changes
• Ensure impacts are understood across all functions

Principal Product Ops Analyst – Veeva Vault Clinical

• Respond to routine data requests from internal teams, ensuring timely and accurate delivery
• Prepare and maintain regular reports for external stakeholders and partners, showcasing service reach and impact
• Coordinate with Program Delivery and Tech teams to maintain accurate and continuous data management
• Handle ad hoc data and communication requests from the Program Delivery team
• Drive efficiency and maintain high-quality tele training operations across programs
• Optimize workflows, including call scripts and user interaction flow
• Conduct regular call audits, lead debrief sessions, and implement improvements based on findings
• Assign call sheets and monitor call recordings to ensure adherence to standards
• Document and share impactful stories and learnings highlighting user impact
• Support tele trainers with guidance, feedback, and coaching to enhance call quality and user experience
• Act as the point of contact for field-related requirements, ensuring timely communication and follow-up
• Collaborate with Product and Program Delivery teams to identify challenges, share insights, and recommend operational improvements