Program Manager

• Recruit and assess experienced entrepreneurs and operators for the FIR pipeline
• Build relationships within Mila’s research community
• Manage the FIR selection committee process from initial outreach through partnership signing
• Establish credible relationships with CEOs of venture-backed companies
• Drive performance metrics, including FIR signings, matches made, and conversion rates
• Fix what is not working
• Collaborate with the Program Manager to rethink talent sourcing and qualification
• Launch new streams, including Applied AI and Bay Area returnees

Program Manager, FIR / Founders in Residence

• Manage the full lifecycle and successful delivery of funded training programs and cross-functional projects
• Lead program planning, implementation, and project teams
• Coordinate internal teams, external partners, contractors, and vendors
• Ensure programs are delivered on time, within budget, within scope, and in compliance with funding agreements
• Develop and maintain program and project plans, timelines, milestones, deliverables, resource requirements, and implementation strategies
• Plan and oversee resource allocation across program locations and activities
• Monitor progress, KPIs, participant targets, outcomes, deliverables, expenditures, risks, and issues
• Implement corrective actions and manage changes to scope, schedules, and deliverables
• Maintain accurate program documentation, records, tracking systems, and audit-ready materials
• Support operational processes, tools, workflows, continuous improvement, and program evaluation
• Collaborate with Education, Development, Facilities, Marketing, Business Development, Finance, and other internal teams
• Manage client and stakeholder relationships and lead communications, meetings, conferences, and stakeholder engagement
• Liaise with regulatory authorities and funding stakeholders when required
• Prepare and submit progress, performance, status, financial, and funding reports
• Coordinate expense tracking, budget reconciliation, and financial forecasting with Finance
• Identify and mitigate risks, escalate critical issues, and ensure compliance with organizational policies and funding requirements
• Supervise dedicated contract program support staff and provide direct staff management when required
• Perform other duties as assigned

Part-Time Program Manager – Funded Programs

• Own end-to-end program management across TELUS Health Data Services delivery workstreams
• Translate strategic priorities into structured, trackable execution plans
• Maintain and evolve the program roadmap with Product Management and Engineering leads
• Ensure quarterly and sprint-level plans reflect capacity, dependencies, and client delivery commitments
• Lead quarterly planning cycles and facilitate risk review sessions using structured frameworks such as ROAM
• Own the program risk log and drive accountability for risk mitigation
• Track capital expenditure and program budgets, flag variances, and support financial reporting
• Produce status communications and stakeholder updates for leadership and cross-functional audiences
• Serve as primary point of contact for external program partners including Infoway, provincial ministries, and health authorities
• Drive multi-party contract review cycles and coordinate legal, finance, and Product Management stakeholders
• Identify and develop government funding, co-investment, and interoperability partnership opportunities
• Engage provincial and national stakeholders on connected care initiatives, trust frameworks, and data sharing agreements
• Support the strategic build-out of the TELUS Health Information Exchange
• Coordinate across HDS, EMR product teams, and external health systems on architecture, scope, and go-to-market sequencing
• Facilitate alignment between Product Management, Engineering, Legal, and Sales
• Serve as the central coordination layer across engineering, Product Management, legal, finance, and business development
• Build relationships with client-side counterparts to support delivery alignment and renewal conversations

Senior Program Manager

• Own and drive external client programs, ensuring successful execution of contracted deliverables
• Address client inquiries and maintain high-level stakeholder engagement
• Lead cross-functional collaboration with product, engineering, and design teams
• Negotiate priorities and remove execution roadblocks
• Identify project execution risks and enact mitigation strategies with internal teams
• Organize and facilitate weekly external and internal meetings
• Prepare agendas and presentations, take minutes, and send succinct actionable summary communications
• Manage project budgets, external reports, and invoicing
• Identify and lead strategic opportunities to expand services to existing and new clients
• Serve as a strategic partner to executive leadership teams by providing insights, rationale, and recommendations
• Support, develop, and model best project management practices
• Embed and support customer success practices throughout project management
• Drive additional strategic initiatives based on business needs and opportunities for impact
• Report to the Director of Market Development
• Contribute to projects advancing research in Parkinson’s disease, ALS, Autism, genomics, and health research

• Develop and oversee detailed program work plans, timelines, milestones, resources, risks, mitigation strategies, and staffing needs
• Manage program implementation in alignment with objectives, contractual obligations, budgets, and timelines
• Coordinate activities across internal teams, delivery partners, and stakeholders
• Manage the day-to-day relationship with the delivery partner and ensure deliverables, timelines, and service standards are met
• Facilitate partner check-ins, planning sessions, and issue-resolution discussions
• Oversee multiple program cohorts, employer participation, and key activities
• Prepare, monitor, and forecast program budgets and ensure compliance with funder requirements and ICTC policies
• Monitor performance, deliverables, and KPIs and implement corrective actions
• Support employer recruitment, outreach, engagement, and enrollment targets
• Develop program promotion, stakeholder communications, and participant engagement activities with communications and marketing teams
• Lead program governance, steering committee meetings, partner check-ins, and internal planning sessions
• Coordinate data collection and documentation for monitoring, evaluation, impact measurement, and continuous improvement
• Prepare funder reports, progress updates, briefing materials, and reporting deliverables
• Provide program updates, analysis, and recommendations to senior leadership
• Manage relationships with employers, industry stakeholders, government representatives, workforce development organizations, and ecosystem partners
• Represent ICTC at industry events, conferences, employer briefings, and networking activities
• Develop strategic partnerships and identify opportunities for program growth, sustainability, renewal, and expansion
• Support proposal development, partnership development, and future funding opportunities
• Lead, coach, and coordinate program staff, facilitators, contractors, and subject matter experts
• Support workforce planning, recruitment, onboarding, training, retention, performance management, and professional development
• Establish team objectives, performance expectations, roles, responsibilities, and OKRs
• Foster a collaborative, inclusive, high-performing team culture
• Manage staff schedules, workloads, priorities, and resource allocation
• Support change management and cross-departmental collaboration
• Collaborate with the Evaluation and Impact team and delivery partner on program data, metrics, feedback, surveys, interviews, and reporting
• Review performance data and stakeholder feedback to identify risks, opportunities, and continuous improvement recommendations

• Lead execution of an assigned portfolio of projects from initiation through closeout
• Establish portfolio priorities, integrated plans, delivery strategies, milestones, and performance measures
• Coordinate Project Managers and multidisciplinary teams to manage dependencies, interfaces, constraints, and competing priorities
• Ensure projects are delivered safely, on schedule, within budget, and according to company, client, contractual, and quality requirements
• Monitor portfolio performance and direct corrective or recovery actions
• Own portfolio budgets, forecasts, revenue, margin, cash flow, and variance management
• Review and approve estimates, schedules, forecasts, change requests, and recovery plans within delegated authority
• Identify and mitigate commercial risks and opportunities
• Oversee contract administration and contractual compliance
• Lead portfolio-level risk and opportunity management, reporting, governance, and project health checks
• Promote safety, quality, accountability, and operational excellence
• Develop relationships with clients, sponsors, partners, and internal stakeholders
• Serve as senior delivery escalation point for portfolio issues and client concerns
• Lead executive reviews and client meetings and report on status, risks, financial performance, and decisions
• Support business development, account planning, proposal strategy, and review activities
• Define resource requirements and coordinate capacity and capabilities with functional leaders
• Provide day-to-day delivery direction to assigned Project Managers
• Support coaching and performance feedback
• Resolve cross-project resource conflicts and escalate capacity or capability constraints
• Capture lessons learned and improve delivery performance, reporting, client satisfaction, operational efficiency, methods, tools, training, and governance

• Lead execution of an assigned portfolio of projects from initiation through closeout
• Establish portfolio priorities, integrated plans, delivery strategies, milestones, and performance measures
• Coordinate Project Managers and multidisciplinary teams to manage dependencies, interfaces, constraints, and competing priorities
• Ensure projects are delivered safely, on schedule, within budget, and according to company, client, contractual, and quality requirements
• Monitor portfolio performance and direct corrective or recovery actions
• Own portfolio budgets, forecasts, revenue, margin, cash flow, and variance management
• Review and approve estimates, schedules, forecasts, change requests, and recovery plans within delegated authority
• Identify commercial risks and opportunities and implement mitigation or value-enhancement strategies
• Oversee contract administration and compliance with contractual commitments, notices, and change-control requirements
• Lead portfolio-level risk and opportunity identification, mitigation, escalation, and reporting
• Conduct portfolio reviews and sponsor project health checks
• Ensure compliance with company policies, industry standards, regulatory requirements, and client expectations
• Develop and maintain relationships with clients, sponsors, partners, and internal stakeholders
• Serve as senior delivery escalation point for portfolio issues, decisions, and client concerns
• Lead executive reviews and client meetings, reporting status, risks, financial performance, and required decisions
• Support business development, account planning, proposal strategy, and review activities
• Define portfolio resource requirements and coordinate capacity and capabilities with functional leaders
• Provide day-to-day delivery direction to assigned Project Managers
• Support coaching and performance feedback
• Resolve cross-project resource conflicts and escalate unresolved constraints
• Capture and apply lessons learned across the portfolio
• Identify opportunities to improve delivery performance, reporting, client satisfaction, and operational efficiency
• Partner with the Manager of Project Management to strengthen methods, tools, training, and governance

• Own Thumbtack's vendor and outsourcing strategy for Service Operations, including sourcing decisions, make-versus-buy recommendations, capacity strategy, and partner expansion, consolidation, or exit cases
• Own commercial relationships alongside Legal, Finance, and Procurement, including SOWs, rate structures, SLA credits and remedies, and renewals
• Design and optimize vendor-performance governance, including SLA and scorecard architecture, QBRs, decision rights, escalation paths, and remediation playbooks
• Own a portfolio of scaled operations and partner-support programs spanning a year or more
• Set strategy, sequence work, prioritize initiatives, make capacity decisions, track dependencies, manage escalations, and communicate changes
• Build measurement frameworks covering quality, SLA attainment, forecast accuracy, cost-to-serve, and leading indicators
• Align senior leaders across Service Operations, IT, Legal, Finance, Product, and Workforce Management on sourcing priorities and tradeoffs
• Drive adoption and change through teams and partners who do not report to you
• Identify and build AI and automation to reduce coordination overhead and improve oversight
• Coach program managers and institutionalize effective practices in playbooks and standards

Senior Program Manager, Vendor and Scaled Operations

• Own Thumbtack's vendor and outsourcing strategy for Service Operations, including sourcing decisions, make-versus-buy recommendations, capacity strategy, and partner expansion, consolidation, or exit cases
• Own commercial relationships with Legal, Finance, and Procurement, including SOWs, rate structures, SLA credits and remedies, and renewals
• Design and optimize vendor-performance governance, including SLA and scorecard architecture, QBRs, decision rights, escalation paths, and remediation playbooks
• Own a portfolio of scaled operations and partner-support programs, setting strategy, sequencing work, prioritizing initiatives, and making capacity decisions
• Establish operating rhythms including cadences, decision logs, dependency tracking, escalation thresholds, and change communication
• Build measurement frameworks covering quality, SLA attainment, forecast accuracy, cost-to-serve, and leading indicators
• Align senior leaders across Service Operations, IT, Legal, Finance, Product, and Workforce Management on sourcing priorities and tradeoffs
• Drive adoption through teams and partners without direct reporting authority
• Identify and build AI and automation to reduce coordination overhead and improve oversight
• Coach program managers and institutionalize effective practices into playbooks and standards

• Support hiring needs across TDS; specific job titles and alignments determined closer to the hiring date based on business needs and candidate qualifications
• Work independently as a senior analyst and subject matter expert
• Coach and educate others
• Oversee and/or independently perform tasks from end to end
• Address short- to medium-term issues, including monthly and quarterly matters
• Provide specialized business management advice and support to management, leadership, and relevant teams
• Identify trends, issues, and opportunities and recommend actions to management
• Lead implementation of initiatives supporting business or function strategy
• Manage business management activities requiring coordination across multiple areas
• Support or manage implementation of policies, processes, procedures, and changes across functional areas
• Provide subject matter expertise and input to projects and initiatives
• Identify, design, and test solutions supporting implementation activities
• Develop and provide complex reporting, analysis, and assessments
• Develop and deliver presentations and communications
• Review internal processes and activities and identify opportunities to improve operational efficiency
• Identify variances and contribute to analysis, due diligence, and implementation of initiatives and business operations
• Support development and implementation of standards, policies, procedures, and risk-mitigation solutions
• Maintain knowledge of the business, analytical tools, techniques, and emerging trends
• Manage workload and deliver quality results within assigned timelines
• Support a positive, service-oriented, innovative, and collaborative work environment
• Recommend productivity, effectiveness, and operational-efficiency improvements
• Build relationships with business and technology partners, program managers, and project managers
• Participate in knowledge transfer within the team and business units

Program Manager jobs in Canada

Program Manager, FIR / Founders in Residence

Part-Time Program Manager – Funded Programs

Senior Program Manager

Senior Program Manager

Program Manager

Program Manager

Program Manager

Senior Program Manager, Vendor and Scaled Operations

Senior Program Manager, Vendor and Scaled Operations

Analyst Program