QA Engineer

• Conduct comprehensive penetration testing engagements against enterprise infrastructure, networks, systems, and applications
• Perform manual and automated security assessments to identify vulnerabilities, weaknesses, and potential attack vectors
• Assess and exploit Active Directory environments, including misconfigurations, privilege escalation paths, lateral movement opportunities, credential theft vulnerabilities, and excessive permissions or insecure delegation
• Execute network and system exploitation activities to validate security weaknesses and assess their impact
• Evaluate security controls, hardening measures, and defensive configurations within Active Directory environments
• Simulate real-world attack scenarios to assess organizational resilience against cyber threats
• Develop detailed technical reports covering attack paths, findings, business impact, proof-of-concept evidence, and remediation recommendations
• Present technical findings to technical and non-technical stakeholders
• Work with internal teams and clients to support remediation efforts and provide security best-practice guidance
• Stay current with emerging threats, attack techniques, exploitation methodologies, and security technologies

Penetration Tester

• Conduct manual functional, UI/UX, exploratory, and regression testing across iOS and Android mobile apps and back-office applications
• Verify complete user flows and data synchronization across the application ecosystem
• Write, organize, and maintain reusable test cases, test scenarios, and acceptance checklists based on product requirements
• Log detailed, reproducible bug reports in Jira or similar tracking tools with reproduction steps, screenshots, video recordings, system logs, and expected versus actual behavior
• Inspect API requests and responses using tools such as Postman
• Test applications across operating systems, devices, screen resolutions, and web browsers
• Participate in daily standups, sprint planning, and feature refinements
• Clarify requirements, identify edge cases, and advocate for quality early in the development process

Junior QA Engineer

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs targeted to account objectives and uncovering root causes, possible solutions, and actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Performs other duties assigned by management within the employment category and for effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Global QA DNA Officer

• Perform all-channel monitoring to evaluate employee behavior, customer service performance, and compliance with company policies and business laws and regulations
• Provide structured feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities
• Prepare and analyze internal and external quality reports for review with internal stakeholders and/or clients
• Collaborate with call quality team members and the QA Manager to identify and streamline QA processes and implement process standards
• Partner with Operations, Training, and clients to develop and enhance evaluation programs aligned with account objectives
• Uncover root causes, identify possible solutions, and provide actionable insights for performance improvement
• Use call center tools and/or client systems to gather data and analyze quality-performance trends and patterns
• Perform other duties assigned by management within the category of employment and support continual improvement of TDCX’s Quality Management System

• Perform channel monitoring to evaluate employee behavior, customer service performance, and compliance with company policies and business laws and regulations
• Provide structured feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities
• Prepare and analyze internal and external quality reports for internal stakeholders and/or clients
• Collaborate with call quality team members and the QA Manager to identify and streamline QA processes and implement process standards
• Partner with Operations, Training, and clients to develop and enhance evaluation programs aligned with account objectives
• Identify root causes, possible solutions, and actionable insights for performance improvement
• Use call center tools and/or client systems to gather data and analyze quality-performance trends and patterns
• Perform other duties assigned by management within the employment category and Quality Management System

• Perform thorough manual QA testing of live, customer-facing e-commerce storefronts, with particular focus on U.S. storefront experiences
• Review complete customer journeys across homepage, navigation, search, collections, product detail pages, cart, checkout, and other key shopping flows
• Test storefronts across desktop, mobile web, Android, iOS, and major browsers
• Perform functional, regression, smoke, exploratory, usability, end-to-end, responsive, cross-browser, and cross-device testing
• Identify subtle functional issues, edge cases, visual inconsistencies, broken interactions, and UX problems
• Test websites from a real customer perspective, considering different user interactions and potential friction or unexpected behavior
• Investigate issues across browsers, devices, screen sizes, user journeys, and scenarios to determine when and how problems occur
• Identify issues affecting product discovery, navigation, customer experience, checkout, conversion, or storefront reliability
• Capture evidence including screenshots and screen recordings, with context for reproduction
• Prepare concise, structured QA reports explaining the issue, customer impact, reproduction steps, and expected versus actual behavior
• Identify patterns and recurring issues across storefronts

E-commerce QA Engineer

• Develop comprehensive test strategies and test plans to ensure maximum functional coverage
• Act as a quality gatekeeper to maintain high standards prior to all software releases
• Analyse business requirements and user stories to ensure they are complete and testable
• Provide accurate testing estimations and align activities with delivery schedules
• Execute manual tests and perform thorough functional, integration, and regression testing
• Identify, log, and track software defects with clear reproducible steps and supporting evidence
• Verify defect fixes prior to production release and perform thorough retesting
• Proactively manage testing risks and escalate critical issues in a timely manner
• Collaborate closely with developers, business analysts, and project managers
• Participate in daily stand-up meetings to report progress, blockers, and testing status
• Maintain clear and accurate test documentation, test cases, and regression suites
• Support user acceptance testing activities and assist stakeholders as required

Test Analyst

• Conduct end-to-end quality assurance audits
• Evaluate virtual assistant performance using QA criteria, SOPs, and scoring standards
• Identify process gaps, performance gaps, recurring errors, trends, outliers, and escalation risks
• Monitor QA data and performance trends
• Perform data entry, validation, cleanup, and reporting
• Prepare QA reports, score summaries, and trend analyses for management and operational review
• Maintain QA documentation
• Coordinate coaching and corrective-action follow-up
• Coordinate professionally with Team Leads, Operations, MIS/SEPM, and other departments
• Support QA sessions across varying virtual assistant schedules when operationally required
• Contribute to calibration, performance improvement, and process improvement activities

Quality Assurance Specialist – Leadership Team

• Ensure software quality through comprehensive test planning, test design, execution, defect management, and reporting
• Collaborate with business stakeholders, developers, and cross-functional teams
• Ensure solutions meet business and customer expectations
• Analyze business and functional requirements
• Design effective test scenarios and test cases
• Execute functional, system integration, regression, and manual testing
• Support user acceptance testing
• Conduct end-to-end business process validation across integrated systems
• Validate data integrity and application functionality
• Review and validate test cases, test evidence, and defect quality
• Support test planning, estimation, and status reporting for small to medium-sized projects and releases
• Manage defect identification, logging, tracking, retesting, and closure
• Handle change requests, impact assessments, and regression testing
• Design, implement, enhance, maintain, and execute automation frameworks and test assets
• Integrate automation suites into CI/CD pipelines
• Generate test summary reports
• Coordinate test and development teams to resolve issues
• Interact with client-side stakeholders to solve issues and provide status updates
• Lead teams across geographies
• Mentor junior QA team members and promote QA best practices
• Identify test automation opportunities and recommend appropriate automation approaches
• Establish or enhance QA processes, testing methodologies, and quality assurance practices

Senior QA Engineer

• Create, maintain, and execute test plans, test cases, regression suites, and testing documentation
• Perform manual functional, regression, smoke, exploratory, integration, and user acceptance testing
• Identify, document, reproduce, prioritize, and track software defects through resolution
• Work directly with developers to troubleshoot issues, clarify expected behavior, and validate fixes
• Participate in requirements and release discussions and provide QA feedback on testability, risks, and readiness
• Develop, maintain, and execute automated test cases using Playwright, Selenium, Cypress, or comparable frameworks
• Identify repetitive, high-value, and regression-prone scenarios suitable for automation
• Maintain automated test suites and investigate test failures with developers
• Maintain test cases, test results, defect records, release validation documentation, and QA artifacts
• Improve QA processes, testing standards, regression coverage, defect-prevention practices, testing workflows, tools, and documentation

QA Engineer jobs in Philippines

Penetration Tester

Junior QA Engineer

Global QA DNA Officer

Global QA DNA Officer

Global QA DNA Officer

E-commerce QA Engineer

Test Analyst

Quality Assurance Specialist – Leadership Team

Senior QA Engineer

Software QA Analyst