Referral Specialist

• Provide customer service to patients, physicians, and staff
• Facilitate the transfer of care between primary care providers and specialists
• Interact by phone with patients and physician offices to process referrals
• Collaborate with multiple clinics to utilize resources while accommodating physician preferences and patient needs
• Track and coordinate referrals
• Accurately collect and enter referral information
• Communicate with patients, families, and referring clinics
• Maintain ongoing tracking and documentation on referrals
• Collect and validate patient information
• Contact insurance companies to ensure prior approval requirements are met
• Inform patients and physician offices of referral status
• Maintain patient confidentiality according to HIPAA standards
• Work independently and as part of a team to solve problems, improve workflow, and provide backup
• Use critical thinking, independent problem solving, and decision-making skills

Explore Healthcare Resource Specialist, Referral Team at Trinity Health. Review requirements and application details.