Representative

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs
• Create pre-call plan objectives and execute post-call evaluations
• Handle objections, misunderstandings, and concerns, and gain calls to action to close sales calls
• Serve customer needs and expectations to build trusted relationships and achieve win-win agreements
• Develop and execute call plans that optimize coverage and frequency for key customers
• Build understanding of customer needs, territory market landscape, competitors, market segments, accounts, disease, products, clinical information, and sales expertise
• Share market intelligence with in-field, brand, and sales teams
• Differentiate AbbVie’s value proposition with healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates

Specialty Representative, Psychiatry

• Execute AbbVie brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage the assigned territory and targeted accounts
• Build customer relationships and solve customer needs to maximize sales performance
• Create pre-call plans and conduct post-call evaluations
• Handle objections, concerns, and misunderstandings and secure calls to action
• Serve customer needs and build trusted customer relationships
• Develop and execute call plans to optimize coverage and frequency for key customers
• Build knowledge of customer needs, territory markets, competitors, market segments, accounts, disease, products, clinical topics, and sales
• Share market intelligence with field, brand, and sales management teams
• Differentiate AbbVie’s value proposition with healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates

• Handle inbound consumer calls, chats, and emails
• Resolve product, order, warranty, and service inquiries with a focus on first-contact resolution
• Document customer interactions and outcomes in CRM and internal systems
• Independently navigate complex or escalated customer situations
• Serve as the initial point of contact for inquiries about Masco Canada products
• Assist consumers with warranty policies, procedures, and requests
• Maintain product knowledge through ongoing training
• Review and follow up on consumer-related calls, emails, and chats in shared and personal mailboxes
• Refer matters to the technical team and escalate to supervisors when appropriate
• Report and document potential quality or compliance issues
• Ensure compliance with the Masco Canada Product Compliance Management System
• Perform approximately 30%–40% calling responsibilities in a blended process
• Enter consumer warranty orders from calls, chats, and emails
• Perform order management, reporting, and analysis
• Support open order book reviews
• Assist with on-the-job training and development of department employees
• Report to the Customer Solutions Supervisor / Manager

Customer Solutions Representative

• Handle inbound consumer customer calls, chats, and emails
• Resolve product, order, warranty, and service inquiries with a focus on first-contact resolution
• Document customer interactions and outcomes in CRM and internal systems
• Navigate complex or escalated customer situations independently using company policy
• Serve as the initial point of contact for inquiries about Masco Canada product offerings
• Assist consumers with pricing, specifications, troubleshooting, repair and installation, product features, product options, proof of delivery, warranty, and purchase-location inquiries
• Administer warranty policies and procedures and action requests appropriately
• Maintain product knowledge through ongoing training
• Review and follow up on consumer-related calls, emails, and chats in shared and personal mailboxes
• Refer issues to the technical team and escalate to supervisors when required
• Report and document potential quality or compliance issues
• Ensure compliance with the Masco Canada Product Compliance Management System
• Perform approximately 30% to 40% calling responsibilities in a blended process
• Enter consumer warranty orders from calls, chats, and emails
• Perform order management tasks, including reports and analysis
• Support open order book review
• Assist with on-the-job training and development of department employees
• Report to the Customer Solutions Supervisor or Manager

• Work on weekly reports to expedite items restricting shipment of approved commits on high-dollar customer orders and special customer accounts
• Identify problem parts from the standard expedite report and provide resolutions by working directly with suppliers
• Communicate with supplier contacts via email and electronic communication to obtain product availability and delivery schedules
• Enter approved purchase orders with suppliers and process purchase order delivery acknowledgements
• Use purchase order acknowledgements, back-order reports, and factory systems to ensure factory delivery dates are accurately updated and maintained in UV
• Communicate professionally and effectively with internal organizational levels and external customers
• Assist the Manager and Product Buyers with daily purchasing-related support, including purchase order entry, acknowledgement processing, expediting past-due supplier deliveries, and maintaining accurate delivery dates

Representative jobs in India

Specialty Representative, Psychiatry

Specialty Representative, Psychiatry

Customer Solutions Representative

Customer Solutions Representative

Expedite Representative