Representative

• Serve as an EW/EMSO Field Service Representative and Subject Matter Expert supporting an advanced Army EW pod R&D program
• Provide operational and technical expertise regarding Electronic Warfare, Electromagnetic Spectrum Operations, and electromagnetic spectrum-dependent operations
• Support development, integration, testing, evaluation, fielding, and operational employment of the EW pod
• Provide hands-on operator and technical training to U.S. Army personnel at CONUS and OCONUS locations
• Develop, update, and deliver training materials, operator instruction, technical presentations, demonstrations, and other training products
• Support system demonstrations, test events, operational assessments, Army exercises, fielding activities, and other program events
• Provide operational feedback to engineers and developers based on Army user requirements, system performance, and field lessons learned
• Serve as liaison between Army operators, Government program personnel, engineers, developers, test personnel, and stakeholders
• Assist users with system setup, operation, configuration, troubleshooting, maintenance, and employment
• Support troubleshooting of hardware, software, integration, communications, and operational issues
• Evaluate system performance and document observations and recommendations
• Assist with tactics, techniques, procedures, training concepts, and operational employment recommendations
• Collect and communicate operator feedback, technical discrepancies, performance information, and lessons learned
• Support system upgrades, modifications, configuration changes, software updates, and technical refresh activities
• Provide field-level technical assistance to Army units
• Develop and maintain field reports, trip reports, training documentation, technical documentation, status reports, and other program deliverables
• Maintain professional relationships with Army customers, Government representatives, operational units, engineering teams, and stakeholders
• Perform additional EW, EMSO, R&D, training, and field-support duties as required

Field Service Representative – FSR

• Respond to customer inquiries by phone, digital, or written channels
• Address benefits questions, resolve issues, and provide member education
• Accurately document customer interactions, requests, concerns, and resolutions
• Research and resolve customer issues, escalating complex or unresolved matters
• Apply established policies, procedures, and resources to provide accurate and timely support
• Use critical thinking and sound judgment to recommend solutions
• Manage workload, prioritize tasks, and meet quality and service expectations
• Work independently within established guidelines to support customer satisfaction and business objectives

Inbound Contact Representative

• Sell the entire Boston Beer Company product portfolio
• Focus on selling products and/or upgrading the number of product lines in retail accounts, including bars/restaurants, liquor/grocery stores, and convenience stores
• Identify major accounts that are not currently selling BBC products and develop plans to establish business with them
• Improve account conditions and merchandising by building displays, resetting coolers, and displaying point-of-sale items
• Partner with distributors to ensure orders are placed, products are received, and business grows at accounts
• Conduct waitstaff and bartender education, beer tastings, and evening promotions
• Travel regularly in the market to service retailers and wholesalers
• Attend occasional meetings and trainings
• Periodically work weekends and holidays to support business needs
• Work autonomously in a customer-facing field sales role

Brewery Representative

• Develop and maintain professional relationships with the Cargo sector of business in partnership with facility management
• Provide professional customer interaction and stellar customer service
• Ensure consistent execution of cargo-related responsibilities

Cargo Representative Lead

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Manage customer inventory and provide outstanding customer service
• Drive account growth through customers' inventory management (KeepStock) program
• Work with partners to implement sales strategy and help customers understand Grainger's MRO solutions

Representative jobs in Kentucky

Field Service Representative – FSR

Inbound Contact Representative

Brewery Representative

Cargo Representative Lead

On-Site Service Representative