Representative

• Serve as the primary point of contact between patients and physician practices
• Greet patients and community members respectfully and provide excellent customer service
• Answer and route internal and external calls
• Schedule patients and enter scheduling information accurately into the computer system
• Process patients for appointments
• Troubleshoot and resolve problems promptly to maintain patient flow
• Inform the supervisor of department and patient issues
• Process admission paperwork and perform basic insurance verification
• Obtain, complete, and verify patient demographic and insurance information
• Correct registration errors
• Record lobby wait-time indicators
• Calculate patient liabilities and collect and process patient payments
• Reconcile the cash drawer at the close of the day
• Perform charge entry for external services as necessary
• Schedule, reschedule, or cancel referrals, follow-up appointments, and other services
• Assist patients with online scheduling and MyChart
• Assist patients in obtaining referrals and record them on the referral tracking tool
• Obtain authorizations and pre-certifications for procedures when applicable
• Pull, file, maintain, and route patient charts according to office policy
• Verify prescription benefits in the electronic health record
• Refer patients to financial counselors when needed
• Complete accounts in revenue cycle software
• Occasionally cover other physician practice locations as needed

Patient Services Representative – Plastic Surgery

• Coordinates schedules for multiple procedures and specialties with rehab to best serve patients
• Schedules patients to maximize therapists' productivity and optimizes visit volumes
• Follows up with non-respondent patients to schedule initial visits
• Verifies patient benefits and educates patients on insurance coverage and financial responsibility
• Calculates cost estimates and discusses payment options and programs
• Confirms and maintains service authorizations throughout the plan of care
• Edits patient claims for clean payment submission
• Collects and posts payments and answers billing questions
• Responds to and triages therapy referrals based on urgency, location, and specialty
• Documents authorizations and attaches them to appointments
• Orders supplies, submits invoices, maintains office cleanliness, and submits work orders
• Submits end-of-day deposits and accounting information
• Sorts and addresses incoming mail and maintains the cash box
• Trains staff on office guidelines and procedures
• Answers phones and patient voicemails, provides general therapy information, and greets patients
• Performs other duties as assigned

Business Office Representative, Rehab

• Manage and oversee the importing process, exporting process, and client invoicing
• Communicate with clients, customs authorities, carriers, vendors, and other stakeholders
• Review import documentation for accuracy and customs compliance
• Oversee efficient and compliant customs clearance of imported goods
• Bill clients and vet vendor payments according to company policy
• Prepare, review, and process export documentation
• Create export bills of lading and send them to appropriate parties
• Ensure export transactions comply with international and domestic regulations, export controls, sanctions, and licensing requirements
• Create export bookings and ensure cargo moves timely to meet export cutoffs
• Coordinate trucking movements as needed
• Submit EEI filings and shipping instructions to carriers
• Resolve customs delays, document discrepancies, and transportation-provider issues
• Provide status updates and facilitate import/export processes
• Generate and maintain import-related shipment notes for clients
• Collaborate with customs brokers, import support specialists, and team members
• Train team members and develop, maintain, and improve Standard Operating Procedures (SOPs)

Representative jobs in South Carolina

Patient Services Representative – Plastic Surgery

Business Office Representative, Rehab

Import and Export Representative