Salesforce Analyst

• Work closely with business stakeholders, product owners, Salesforce administrators, developers, and QA teams to understand business objectives and translate them into clear Salesforce requirements
• Analyze existing business processes, identify gaps and inefficiencies, and recommend Salesforce-based solutions across Sales Cloud and Service Cloud
• Lead requirements-gathering sessions, workshops, interviews, and discussions with stakeholders across business and technology functions
• Create clear and detailed business requirements, functional specifications, process flows, and solution documentation
• Develop and maintain user stories, acceptance criteria, use cases, and functional requirements for development and QA teams
• Collaborate with Product Owners and Scrum teams during sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
• Manage and prioritize requirements and keep the product backlog aligned with business priorities
• Use JIRA to track user stories, requirements, defects, sprint progress, and delivery status
• Partner with Salesforce technical teams to validate proposed solutions and align them with business requirements and Salesforce best practices
• Support functional testing, UAT, defect resolution, and production rollouts
• Identify dependencies, risks, and process impacts associated with Salesforce changes and communicate them to stakeholders
• Act as a subject-matter expert for Salesforce-supported business processes and contribute to continuous process improvement initiatives

Salesforce Business Analyst

• Facilitate discovery sessions and workshops with business stakeholders, product owners, and executive sponsors
• Elicit functional needs and uncover business requirements
• Translate business requirements into process flow diagrams, user stories, acceptance criteria, wireframes, and technical documentation
• Manage and prioritize the product backlog with Project Managers and Solution Architects using Agile/Scrum methodologies
• Design future-state business processes and perform gap analyses
• Determine whether Salesforce can address business pain points natively or through customization
• Own the User Acceptance Testing phase, including test scripts, business-user coordination, and defect triage
• Develop training materials and conduct end-user enablement sessions
• Collaborate with developers and QA teams during build and sprint cycles
• Guide Salesforce features from discovery through successful UAT

• Shape, prioritize, and deliver solutions related to the Market-to-Sales workstream
• Work with business stakeholders to define and prioritize stories based on business value
• Interact daily with development teams to design and deliver solutions
• Collaborate with business owners, scrum masters, developers, testers, and analysts
• Participate in backlog grooming, sprint planning, daily scrum, and retrospectives
• Analyze business needs and articulate, design, and deliver solutions for current and future business needs
• Collaborate with business counterparts to shape Market-to-Sales functional requirements and processes
• Translate functional and business requirements into actionable solution designs
• Build hands-on designs, prototypes, and proofs of concept for Salesforce CPQ and Billing requirements
• Oversee implementation of resolution solutions, including work with external consultants when needed
• Recommend improvements to systems and processes to make Market-to-Sales operations more efficient and automated

Salesforce Analyst jobs in India

Salesforce Business Analyst

Salesforce Business Analyst

Salesforce Business Analyst – Market-to-Sales