ServiceNow

• Gather, analyze, and document business requirements for ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, and Knowledge Management
• Conduct stakeholder interviews, workshops, and requirement-gathering sessions
• Identify process improvement opportunities
• Translate business requirements into functional specifications, user stories, acceptance criteria, and process flow diagrams
• Collaborate with ServiceNow developers, architects, and technical teams to ensure effective implementation
• Analyze ITSM processes and recommend improvements aligned with ITIL best practices
• Support configuration and implementation of ServiceNow ITSM solutions
• Prepare and maintain BRDs, functional specifications, process documentation, and project artifacts
• Participate in backlog grooming, sprint planning, and Agile ceremonies
• Develop and execute functional test scenarios and support User Acceptance Testing (UAT)
• Validate test results and coordinate defect resolution
• Manage stakeholder expectations, communicate project updates, and facilitate issue resolution
• Support change management, user training, and post-implementation activities

Explore BSA – ITSM at Jeevan Technologies (a Nobl Q…. Review requirements and application details.

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