ServiceNow

• Work with service owners to understand needs and translate them into ServiceNow requirements
• Compile user requirements into agile stories
• Develop, test, demo, and review work with employees to ensure it meets their needs
• Perform development and configuration across Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release/SDLC, Asset Management, SAM Pro, Human Resource Management, ITOM, ITAM, CMDB, Discovery, Mobility, and Reporting
• Provide support and development for screen tailoring, workflow and flow administration, report setup, data imports, integrations, scripting, third-party software integrations, automation, and custom application development
• Analyze business requirements and create sustainable ServiceNow solutions
• Answer technical and application configuration questions
• Develop, maintain, and execute reports to ensure system operation meets performance targets
• Create and maintain system design and operations documentation
• Manage multiple projects concurrently while maintaining attention to detail
• Lead complex development projects
• Mentor junior and mid-level developers and champion software development best practices
• Collaborate with QA, operations, and security teams to ensure seamless business application integration and functionality in an aerospace and defense context

Senior ServiceNow Developer – ITSM, ITOM, ITAM

• Define and maintain the ServiceNow strategy, roadmap, governance model, and operating framework
• Align platform investments and capabilities with business priorities, enterprise technology strategy, architecture standards, cybersecurity requirements, and operational needs
• Assess emerging capabilities and industry trends to recommend future-state opportunities and priorities
• Drive platform adoption and process standardization across service management, operations, asset management, and enterprise workflows
• Improve service stability, automation, reliability, and customer and employee experiences with operations and engineering teams
• Identify opportunities to improve service quality, reduce operational risk, and simplify work delivery
• Strengthen operational resilience through ServiceNow in partnership with resilience, continuity, disaster recovery, risk, and compliance teams
• Enable service mapping, dependency management, testing, reporting, and governance through a unified platform approach
• Guide responsible adoption of ServiceNow AI, intelligent automation, and workflow capabilities
• Identify and prioritize use cases improving productivity, service delivery, decision-making, and operational efficiency
• Establish practical adoption standards with architecture, security, data, and governance teams
• Strengthen CMDB, CSDM, Service Mapping, asset data, and platform governance practices
• Improve data quality, platform scalability, reporting, analytics, automation, and AI readiness
• Advise business and technology leaders on priorities, investments, roadmap decisions, and process improvements
• Develop business cases and value measures connecting platform investments to business outcomes
• Build alignment across teams to increase adoption, reuse, and enterprise value

Lead IT ServiceNow Platform Strategist

• Translate ServiceNow strategy into an actionable platform roadmap with the Platform Director
• Coordinate ServiceNow intake, prioritization, governance, and readiness routines
• Maintain visibility into platform commitments, tradeoffs, risks, dependencies, and decisions
• Define and mature standards for intake, prioritization, roadmap management, architecture review, release readiness, documentation, supportability, adoption input, and value tracking
• Run governance routines and ensure decisions, risks, dependencies, and escalations are visible and traceable
• Maintain ServiceNow platform content and communications, including the SharePoint site/web page, release notes, and bi-weekly platform updates
• Manage platform prioritization and coordinate funding assumptions, delivery capacity inputs, architecture decisions, and risk tradeoffs
• Lead, coach, and develop the ServiceNow Architect and ServiceNow Product Owner
• Support hiring, role clarity, performance feedback, development planning, workload balance, and succession planning
• Coordinate with development to ensure delivery commitments align with approved decisions, capacity, architecture readiness, release timing, and support readiness
• Set readiness expectations for testing, documentation, support handoff, rollback planning, post-release ownership, and adoption-related inputs
• Escalate risks affecting platform health, stakeholder commitments, budget, staffing, compliance, or enterprise outcomes
• Own large program vendor statements of work, including scope, deliverables, assumptions, dependencies, handoffs, and acceptance criteria
• Use metrics, usage insights, incident trends, backlog health, vendor performance, and stakeholder feedback to inform prioritization and resourcing
• Support functional boards and companion product owners in representing business priorities and decision needs
• Partner with architecture, development, security, operations, finance, procurement, PMO, and business stakeholders without directly managing the development team

ServiceNow jobs in Colorado

Senior ServiceNow Developer – ITSM, ITOM, ITAM

Lead IT ServiceNow Platform Strategist

Manager, ServiceNow Platform Manager