ServiceNow

• Build and customize ServiceNow applications, including ITSM modules such as Incident, Problem, and Change Management
• Create Business Rules, Script Includes, and other custom scripts to automate processes and meet business requirements
• Integrate ServiceNow with other systems using REST, SOAP, and web services
• Perform user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows
• Provide end-user support and troubleshoot integrated processes and platform functionality
• Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management
• Participate in technical process reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications and obtain additional certifications

Senior ServiceNow Developer

• Design, build, and customize ServiceNow applications and ITSM modules, including Incident, Problem, and Change Management
• Create Business Rules, Script Includes, and other custom scripts to automate processes and meet business requirements
• Integrate ServiceNow with other systems using REST, SOAP, and related technologies
• Perform user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows
• Provide end-user support and troubleshoot integrated processes and platform functionality
• Define and create reports, dashboards, and data analysis products with end users, stakeholders, and management
• Participate in technical process reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications and obtain additional certifications
• Contribute to whitepapers, BOEs, design documents, customer demonstrations, methodology changes, standards, knowledge shares, innovation projects, and technology pilots
• Mentor junior team members and support staff development

Principal ServiceNow Developer

• Serve as Technical Lead for a team of ServiceNow Developers
• Provide hands-on technical direction and leadership across platform initiatives
• Design and implement custom Agentic AI workflows, AI Agents, and Now Assist Skills
• Develop AI-driven Service Desk solutions using Agentic AI and Now Assist across Voice and Email support channels
• Assess customer business needs and lead platform-wide ServiceNow enhancements
• Modernize and automate Change Management processes and enable external system integrations
• Plan, lead, and execute Service Operations Workspace implementation and deployment
• Develop custom ServiceNow applications for program-level, customer-critical communications tracking
• Lead and participate in high-level ServiceNow solution demonstrations
• Design, develop, and maintain REST-based integrations with Oracle IDM, Oracle Databases, and GovDelivery
• Design, develop, and maintain ServiceNow ITOM and CMDB capabilities, including data modeling, discovery, service mapping, and governance