ServiceNow

• Administer and support BCM One's ServiceNow platform
• Partner with stakeholders to gather requirements and improve business processes
• Translate business needs into scalable workflows and system solutions
• Serve as the primary liaison between internal teams and implementation partners
• Evaluate and manage platform enhancements, changes, and releases
• Establish governance, best practices, and change management processes
• Support platform adoption, training, and continuous improvement initiatives
• Help lead implementation and launch of a new enterprise-wide ServiceNow platform
• Unify multiple ticketing systems into a scalable solution for technicians, partners, and customers

ServiceNow Implementation, Administration

• Design, develop, and implement scalable ServiceNow solutions aligned with business requirements
• Provide hands-on development across ITSM, CMDB, ITOM, Service Portal, SPM, and Custom Applications
• Build and maintain inbound and outbound integrations using REST APIs, JSON, Scripted REST APIs, and IntegrationHub
• Configure and manage SSO integrations with external identity providers such as Azure AD
• Work with MID Server for integrations, discovery, and orchestration use cases
• Develop and optimize solutions using Flow Designer, workflows, and automation capabilities
• Customize forms, UI policies, client scripts, business rules, and Service Portal widgets
• Maintain and enhance CMDB data quality and support ITOM capabilities including Discovery and Service Mapping
• Develop and deploy custom applications using best practices and scoped application architecture
• Troubleshoot platform issues, provide L2/L3 support, and ensure high availability and performance
• Collaborate with cross-functional and global teams to gather requirements and deliver solutions
• Participate in code reviews, release management, and platform upgrades

ServiceNow Developer – SPM

• Design, develop, configure, and maintain scalable ServiceNow solutions
• Build custom applications, workflows, Flow Designer solutions, integrations, and automation
• Follow ServiceNow development best practices and platform governance standards
• Perform code reviews and ensure high-quality deliverables
• Maintain ServiceNow Discovery and configure and support Pattern-Based Discovery
• Manage and troubleshoot Cloud Discovery
• Configure and maintain Graph Connectors for Microsoft Azure, Cisco Meraki, and Juniper
• Improve CMDB health, reconciliation, identification rules, and CSDM alignment
• Drive CMDB governance and data quality initiatives
• Configure and support Demand Management, Project Portfolio Management, Resource Management, Time Cards, and Financial Management
• Support portfolio planning, forecasting, and reporting
• Work with business stakeholders on enhancement requests
• Support Hardware Asset Management and enhance asset lifecycle automation
• Support procurement and receiving integrations
• Maintain software and hardware asset processes
• Develop and support enterprise application integrations
• Maintain platform performance and stability
• Participate in platform upgrades and support release management
• Perform root cause analysis for production issues
• Ensure compliance with platform development standards
• Mentor junior developers
• Lead technical design discussions and review solution architecture
• Support estimation and technical planning
• Drive continuous improvement initiatives

ServiceNow jobs in Pennsylvania

ServiceNow Implementation, Administration

ServiceNow Developer – SPM

Senior ServiceNow Developer