Solutions Engineer

• Serve as a technical subject-matter expert for enterprise platforms during client launches and deployments
• Provide implementation guidance and troubleshooting support
• Support clients during training and go-live activities, resolving adoption blockers
• Develop technical training, best-practice documentation, and configuration guides
• Track and communicate adoption metrics
• Implement custom configurations, scripts, dashboards, API integrations, data transformations, AI-agent configurations, and web-based applications
• Write and maintain full-stack code for client customizations and internal automation tools
• Architect and build web-based solutions tailored to client needs
• Coordinate on client-specific integrations, API customizations, and feature requests
• Develop workarounds and advocate for product enhancements
• Diagnose, troubleshoot, and resolve complex L2/L3 technical issues
• Perform root-cause analysis using SQL queries, log reviews, and systematic troubleshooting
• Manage incidents end to end, including reproduction, impact assessment, cross-functional resolution, fix validation, and stakeholder communication
• Escalate issues to Engineering and Product while maintaining ownership of client communication and resolution tracking
• Support production incidents and urgent deployments using secure deployment processes
• Create and maintain knowledge-base articles, troubleshooting guides, and best-practice documentation
• Identify support-ticket patterns and recommend data-supported product or process improvements
• Automate repetitive support tasks through scripting and workflow automation
• Contribute to test automation, regression testing, and user acceptance testing coordination
• Partner with Product Management, Engineering, and Implementation teams
• Participate in customer-success reviews and post-implementation check-ins
• Mentor junior support team members and contribute to knowledge-sharing initiatives

Explore Technical Solutions Engineer at Ryz Labs. Review requirements and application details.

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