Student Success Coach

• Support new and returning students and families through onboarding and completion of required tasks
• Maintain weekly open office hours/help sessions for new students and families
• Make welcome calls in coordination with homeroom teachers
• Follow up on non-completion items for new students
• Identify issues and problem-solve with departments and vendors
• Participate in admissions counseling by reviewing transcripts, assisting with course selection, and answering questions about the school program
• Develop plans with school administration to address attendance, academic, and behavioral barriers
• Provide research-based strategies to students and parents
• Facilitate individual and group training/support and provide academic resources
• Check in with students on class progress and accountability for academic, attendance, engagement, and behavioral goals
• Partner with teachers and parents to evaluate student progress and implement student objectives
• Conduct parent and student conferences in person and by phone
• Prepare for and/or attend student gatherings
• Maintain accurate documentation of student performance, progress, needs, and academic support
• Participate in and coordinate professional development activities
• Collaborate with school leadership and national teams on re-enrollment activities and family sessions
• Perform other duties as assigned

• Support new and returning students and families through onboarding and completion of required tasks
• Maintain weekly open office hours/help sessions for new students and families
• Make welcome calls in coordination with homeroom teachers
• Follow up on non-completion items for new students
• Identify issues and collaborate with departments and vendors for prompt resolution
• Participate in the Admissions Counseling process, including reviewing transcripts, assisting with course selection, and answering questions about the school program
• Develop plans with school administration to address barriers to attendance, academic, and behavioral goals
• Provide research-based strategies and resources to students and parents
• Facilitate individual and group training/support to increase academic achievement
• Check in with students on class progress and accountability for academic, attendance, engagement, and behavioral goals
• Partner with teachers and parents to evaluate student progress and implement objectives
• Conduct parent and student conferences in person and by phone
• Prepare for and/or attend student gatherings
• Maintain accurate documentation of student performance, progress, needs, and academic support
• Participate in and coordinate professional development activities
• Collaborate with school leadership and national teams on re-enrollment activities and family sessions
• Perform other duties as assigned
• Travel and attend face-to-face events several times per year for in-person state testing and student events

• Provide individualized coaching to undergraduate students to help them overcome challenges, develop academic skills, connect with campus and community resources, manage time, set goals, and explore wellness and mental health support systems
• Manage an assigned caseload through a high-touch support and advocacy model
• Build trusting relationships, maintain consistent follow-up, monitor student progress and engagement, identify emerging concerns, and connect students with appropriate resources
• Develop and facilitate workshops, drop-in services, and other student support initiatives
• Collaborate with colleagues and campus partners to coordinate timely, personalized, and holistic assistance
• Create, implement, coordinate, and monitor treatment plans to assist students/clients in meeting wellness goals
• Document cases and accurately maintain case records
• Serve as a primary resource and referral source during crises and/or mental health issues
• Prepare reports based on documented data
• Assess student/client needs and provide or recommend interdisciplinary care