Success Coach

• Deliver holistic support to a designated cohort of Scholars in the CORE Academy program
• Serve as the primary point of contact for assigned Scholars and families
• Facilitate age-appropriate workshops on social-emotional learning, leadership, life skills, academic support, and college/career readiness
• Use proactive classroom management and restorative practices to create emotionally safe, high-expectation learning environments
• Create enrichment experiences focused on identity, purpose, resilience, and community service
• Serve as a daily role model and advocate for equitable access to opportunity
• Develop, manage, review, and update individualized Scholar Success Plans
• Conduct needs assessments covering academic, social-emotional, and basic needs
• Provide case management, referrals, resource navigation, follow-up, crisis support, and one-to-one support
• Coordinate wraparound services with school personnel, counselors, and community partners
• Refer clinical, therapeutic, and counseling needs to appropriate professionals
• Support Scholar engagement, behavior, and attendance with school teams
• Assist with arrival, dismissal, lunch duty, hallway transitions, and other routine school activities
• Maintain a supportive adult presence on campus and contribute to school culture
• Build relationships with families through engagement, home visits, and family meetings
• Liaise between families, schools, and CORE to advocate for needs and remove barriers
• Document Scholar interactions, case notes, referrals, and progress in Salesforce or designated data platforms
• Track and analyze data, maintain data integrity, and meet reporting deadlines
• Participate in staff meetings, collaborative planning, and professional development
• Support program-wide events, initiatives, and culture-building efforts
• Perform additional duties assigned by the Program Director
• Report to the Program Director

Scholar Success Coach

• Serve as the primary point of contact for students from matriculation through graduation
• Provide seamless, student-centered support throughout the enrollment and academic journey
• Conduct proactive outreach, degree planning, and academic coaching
• Promote student persistence, retention, and success, particularly during the early student experience
• Help students navigate University policies and systems
• Connect students with relevant resources
• Help students develop skills and confidence for success in the YourPace learning model
• Collaborate with faculty, staff, and administrators across departments
• Provide timely, accurate, and personalized guidance
• Work occasional campus travel for training or events

Academic Success Coach

• Facilitate and support student progression
• Provide on-site success coaching and coordinate appropriate student services
• Manage the student registration process for each semester (3 per year)
• Provide proactive and developmental coaching/advising for all active students
• Guide students whose grades, attendance, and/or personal barriers put them academically at risk
• Communicate concerns about student progress to students, faculty members, and administration
• Engage students through one-on-one meetings, phone calls, face-to-face video chat, and success seminars
• Coordinate timely registration of selected courses
• Liaise for students regarding academic appeals, readmission requests, grievances, and other matters affecting program progress
• Document student communications and maintain required student population reports

• Maintain expertise in the Great Minds professional services catalog, including Eureka Math, Eureka Math², Wit and Wisdom, and Arts & Letters
• Provide high-quality, on-site support, coaching, and professional development to assigned schools
• Collaborate with Success Leads to deliver highly contextualized services
• Deliver professional services on-site up to 80% of the time in Northeast school systems
• Participate in internal training cycles to develop expertise in new services, facilitation, coaching, and Great Minds products
• Gather, monitor, and record implementation success metrics
• Document metrics and significant customer interactions
• Communicate implementation insights to leadership
• Share regional trends and factors influencing customer practices, sensitivities, and purchasing practices
• Represent Great Minds through conference presentations
• Contribute to blogs, whitepapers, and other content
• Cultivate and maintain a supportive Great Minds culture
• Provide onsite coaching, professional development, or customer implementation support
• Provide sales presentation support
• Participate in team meetings
• Travel occasionally beyond the assigned region as needed