Support Engineer

• Respond to customers via email, ticketing systems, and occasional video calls
• Triage and prioritize incoming issues while meeting SLA targets and using AI tools to resolve issues faster
• Troubleshoot complex issues across APIs, connectors, data pipelines, and SaaS integrations
• Partner with Engineering to identify root causes and drive fixes
• Document and reproduce customer-reported bugs
• Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration
• Help customers build and debug integrations using Airbyte and third-party APIs
• Test and validate API endpoints and review request/response payloads
• Support the Embedded API and Airbyte MCP, including source creation, connector template management, and widget token authentication
• Support customers using the Airbyte Connector SDK, YAML connector definitions, OpenAPI specs, and cassette-based testing workflows
• Stay current on APIs, connector releases, and platform updates
• Represent the customer voice to Engineering and Product and advocate for feature requests
• Partner with Engineering on platform feedback, connector gaps, and SDK usability issues
• Partner with Sales and Customer Success on technical conversations, onboarding, and expansion efforts
• Create and maintain internal and external knowledge base articles, troubleshooting guides, and API documentation
• Document research and troubleshooting processes
• Identify AI-driven automation and process improvements
• Lead initiatives addressing organizational or support gaps and own unique projects

Explore Technical Support Engineer at Airbyte. Review requirements and application details.

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