Support Engineer

• Prepare, process, and generate payroll through Workday
• Audit, review, and reconcile weekly, biweekly, semimonthly, and monthly payrolls
• Import and balance timekeeping and bonus files
• Complete retroactive payments and audit resulting variances
• Review supporting documentation and backup for weekly audit reports
• Assist with training and development of payroll team members and new hires, virtually and in person
• Document and maintain best practices and standard operating procedures
• Implement new payroll procedures as needed
• Resolve escalated payroll issues and complex payroll-related matters
• Maintain confidentiality of payroll-related information
• Support the Payroll Manager with off-cycle payments, escalations, and internal and external audits
• Prepare manual checks, balance bank deposits, and reconcile ACH debits and credits
• Respond to inquiries through phone, email, and ServiceNow Case Management System
• Research and reconcile third-party benefit provider activity with payroll withholdings, including Wellbeing benefits, Newport deferrals, ESPP, 401(k) plans, and payroll tax-related transactions
• Manage expatriate payroll setup, wire transfers, and related inquiries
• Record and report ACH payments, manual checks, and pay card transactions
• Perform system testing and provide sign-off on payroll configuration and integration updates
• Complete ad hoc projects and other duties assigned by payroll leadership

Payroll Operational Support Analyst – Global Industrial

• Provide customer support through the 24/7/365 help desk
• Exceed customer expectations and ensure customer satisfaction
• Troubleshoot email delivery issues
• Troubleshoot cPanel, Plesk, and DirectAdmin issues
• Troubleshoot DNS, FTP, SSL, Apache, and other service-related issues
• Primarily provide support over email
• Occasionally provide live chat and phone support
• Ask customers for complete error messages or derive context when information is insufficient
• Work day shifts for CST employees
• For non-support positions, complete three weeks in customer service; not applicable to this support role

Technical Support Operator

• Develop knowledge of technical support solutions and identify unusual problems with desktop, laptop, and networked systems
• Field IT support calls and tickets
• Resolve installation, software, hardware, operating system, and configuration issues
• Provide second-level escalation support for complex, multi-layer issues
• Research, document, and troubleshoot advanced issues
• Perform special IT project assignments
• Research, document, and assist with onboarding, asset management, and NOC
• Perform on-site deployment, troubleshooting, shipping, receiving, and repair of PC, peripheral, hardware, AV, communications, and automation systems
• Safeguard the integrity and security of Motion’s IT infrastructure and environment
• Perform other duties as assigned

System Support Analyst

• Provide first-line technical support for PACS systems
• Troubleshoot and resolve customer issues to maintain system stability and customer satisfaction
• Receive, prioritize, and manage service requests across multiple communication channels
• Document support activities and resolutions in the service management system
• Escalate complex technical issues and collaborate with senior engineers and cross-functional teams
• Ensure support activities comply with regulatory requirements
• Communicate solutions and next steps clearly to customers
• Participate in ongoing training and knowledge development
• Contribute to continuous service improvement
• Support a critical hospital customer in a field-based role, generally outside company facilities at customer or supplier locations

Support Engineer jobs in Alabama

Payroll Operational Support Analyst – Global Industrial

Technical Support Operator

System Support Analyst

Technical Support Engineer